• Led the implementation of the Behind the Smiles on-boarding program at site level accounting for the on-boarding of more than 2,400 associates and reducing site 0-14 day attrition level from 6.5% to 3.5%• Led SDC (Storage Distribution Center) content summit in Tempe, AZ as Inbound PPO team lead to revise, update, and streamline Umbrella training for new hires. SDC+ COLT forecasts an estimated on-boarding cost reduction of $3.1M annually through reduction in training hours spent via training content reduction, based on expected new hires in Q3 and Q4 2023• Chaired change implementation group to standardize manager on-boarding at Amazon Kariba sites, reducing site orientation variations to zero. • Designed and organized the training for network sort implementation to the Storage Distribution Center network, resulting in significant cost reduction for downstream partners.• Led network training for Collision Avoidance Technology (CAT) installed on order pickers. • Introduced and led site-level efforts to achieve Platinum level status for the city of Dallas Green Business certificate, making FTW8 one of only two buildings in the metroplex to achieve the highest status.

• Orchestrated the launch of six Affinity Groups at site level, while chairing the Warriors group and initiating annual nodal Warrior marches and fundraisers. • Led a study of trailer heat index and how it affects thermoregulation in the body as it relates to associates. Implemented a change of heat measuring device to include radiant heat, resulting in a change in temperature escalation to increase job rotation every 30 minutes from a previous network threshold of 2 hours. • Led network project to increase efficiency of SDC Inbound docks by coordinating with other sites in network to re-focus critical inflection points. Kaizen project resulted to a reduction in labor hours by 25% with an increase in Cases per labor hire (CPLH) of 30%.

• Launched and Implemented site level COVID safety protocols for daily COVID testing.• Managed over 100 direct reports to coordinate the Outbound dock operations for Amazon IXD.• Led Kaizen project for Outbound overflow lane, leading to reconfiguration that allowed for 30% more throughout at no increase to labor costs.• Managed the study and project to expand IXD presort from 3% of Outbound volume to 10% to increase outbound throughput and reduce labor cost.• Chair both the Warrior affinity group and Associate Safety Committee.

Coordinate supply chain project management across multiple business units.Manage commodities and contracts such as raw materials, equipment, tools, supplies, and advertising.Lead projects through collaborative teams cross-functionally and externally with suppliers.Monitor and report market conditions and make recommendations.Assist with development of procurement policies and procedures.Manage requisition and PO process in SAP in accordance with priority scheduling.Manage monthly/quarterly savings and prepare reports accordingly.Monitor and report on-time delivery of equipment and supplies for branch equipment and all other procurement activities.Review capital purchases including leases.Continuous planning for strategic inventory stocking levels across local, vendor, and manufacturer warehouses.

Summa Cum Laude graduateAttended the university on a full-time basis in order to secure a Bachelor of Science degree in logistics and supply chain management. Placed on the President's list for attaining a 4.0 GPA while taking 18.00 credit hours a semester throughout my senior year.Financed 100% of education through full-time work and Post 9-11 G.I. Bill.Member of Production and Operations Management Society since 2016.Completed FEMA certification for Leadership and Influence in 2016.Completed FEMA certification for Orientation to FEMA logistics in 2017.Vice President of University of North Texas at Dallas APICS chapter.Member of Sigma Beta Delta - International honor society for business, management, and administration.

Identified all Raymond equipment service and support customers and prospects in assigned territory.Prioritized all new service business prospects, develop and implement conversion sales plan.Analyzed and evaluate all existing service accounts for customer loyalty and growth potential, develop and implement sales growth plan.Familiarized each prospect and existing customer with the full range of Malin service and support products and services and promote the benefits resulting from their use.Worked closely with equipment sales representatives as new equipment sales opportunities are identified.Assisted in the resolution of customer service problems or disputes that might arise from your customer base.Kept customer database current and complete at all times.Conducted market research on an on-going basis and provide manager with timely, competitive information.Assisted in resolving any customer billing issues that may arise including delinquent accounts.

Created a growth strategy focused on financial gain and customer satisfaction.Conducted research to identify new markets and varying customer requirements.Arranged business meetings with existing and potential new clients.Created and maintained database of newly generated business leads.

Actively participated in promoting the ongoing services provided by our fitness professionals.Operated as the lead point of contact and relationship manager for any and all matters specific to my book of business.Achieved daily, weekly and monthly acquisition and retention goals through persistent and enthusiastic outreach.Customized the buying experience by encouraging involvement with our people, programs and places to align with the unique needs, interests and goals of each prospective member.Recruited new members through outbound calling and lead generation.Initiated, developed and grew relationships with new and current members.

Held rank of E-5 Sergeant.Obtained critical intelligence information through interrogations, source operations, liaison, and key leader engagements.Used interpreters to translate and interpret intelligence.Planned and supervised intelligence operations and provide technical guidance to subordinates.Reviewed reports and assist in presenting information to superiors.Graduated in top 1% of Advanced Individual Training and subsequently sent to study Pashto at the Defense Language Institute in Monterrey, CA.Obtained and held a TS/SCI security clearance throughout my service.

Led 5-man team assisting over 15,000 customers per year.Advised customers on how to evaluate loan options.Contributed to over 4,000 loan originations as a team per year.