Gregory Barkley Email & Phone Number

Philadelphia, Pa, Us

Plymouth Meeting, Pennsylvania, United States

- Leader and supervisor of the daily operations for a team of 15+ employees in the Morgan Stanley/PayPal customer group at Accolade, including the highly secure services offered to Accolade's employees.- Ranked PIT assurance team agent. Duties include high level examination of product operations and service levels in order to improve total outcomes.- Coordinate metrics and quality in order to satisfy company incentives such as ASA, NPS, and contract agreements.- Quality Analysis Manager, duties include presenting self-made employee improvement tactics and strategies in order to drive the consumer experience.- Survey trends and evaluate performance of the business to help better improve employee and customer resolutions. Meet personally with team members, leadership, and customer relations weekly to ensure excellent support.- Escalation and high priority case management supervisor.-New Hire Interviewer and Evaluation Agent, in ordinance with Accolade's policies

Plymouth Meeting, Pennsylvania, United States

- Serve as the single point of access and evaluation of claims, benefits, and insurance for employees of Fortune 500 companies.-Quality Assurance metric average of over 90% in last 18 months of operations, leading customer group of 50+ peers.-Utilized as performance monitor for coaching opportunities of underperforming and newly added hires. Evaluation and developmental leader.-Work hands on with teams of nurses in order to provide the best, proper care for members while exercising the most efficient and cost-effective strategies.- Specialized in the complete employee medical, mental, and pharmaceutical packages offered by Facebook, Comcast, United Airlines and Lowe’s.-Skills required for the role: critical thinking, task management, EMR, medical billing/coding, conflict resolution, sales of offered programs, CSAT/Metrics analysis.

Plymouth Meeting, Pennsylvania, United States

- Served as operations manager / supervisor for Comcast team of 15+ employees, monitoring metrics, quality, and contribution trends.- Enacted self-developed coaching strategies which increased QA scores for my team from a 69% average grade prior to term to 84% average grade at end of term.- Self-launched coaching blueprints were adopted by entire Comcast/NBCU, Temple University Health Systems, and Amerigas customer groups. Presentations on interpretation and success of blueprints were run myself to over 60 floor level employees, supervisors, and senior leadership.

Plymouth Meeting, Pennsylvania, United States

-Proactively utilized as a new hire trainer / preceptor in the Learning and Development department.-Role requires the extensive training, examination and progression of new employees using metrics and daily evaluation.-Created an onboarding template for preceptors which has been adapted by L&D.-Coordinate with leaders to determine the status for the onboarding of employees.

Greater Philadelphia Area

-Trained in the following departments: Administration & Management, Sales, Billing & Insurance,Marketing, and Front Desk/ Secretary. -First-hand experience in a Physical Therapy Medical Office in managerial role.

Greater Philadelphia Area

• Responsible for a wide-variety of tasks before, during, and after the funeral service, from the coordination of attendees to assisting the pall bearers. • Removal of the deceased & the transportation of the body to and from the morgue.• Retrieval of funeral documents, death certificates, and funeral materials. (prayer cards, flowers, etc.)

Greater Philadelphia Area

Greater Philadelphia Area

• Room Manager for the Formal Dining Area. • Coordinator for the transportation of residents to and from their residential location.

Greater Philadelphia Area

• Organized the opening/closing of multiple locations on a daily basis and the scheduling of employees and promotions.

Graduate Program Certification, Mha - Strategic Health Services Management, 3.53 Gpa

Bachelor Of Science - Bs, Healthcare Management, 3.81 Gpa

Activities and Societies: International Honor Society in Business Management and Administration / Sigma Beta Delta

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies