Gregory Berg Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Sydney, New South Wales, Au

Chicago, Illinois, Us

B2B Product Manager for Funeral Home Directory product with over 40,000 funeral home pages. Coordinated and prioritized stakeholder requests across multiple products. Drove the development of product roadmaps in alignment with Agile/SCRUM methodologies.-Created sales lead product (dashboard) for funeral homes to receive leads-Increased monthly leads gathered from 1,000 to 1,600-Released banner advertisements for daily revenueof $500.-Increased monthly user sessions by ~12%(3,000,000 to 3,350,000).-Added geo-location functionality to allow users toidentify and locate nearby funeral homes

Chicago, Illinois, Us

Product Manager for B2C e-commerce sympathy gifts store at Legacy.com. Drove the development of product roadmaps in alignment with Agile/SCRUM methodologies.-Increasing daily revenue from $40,000 to $60,000 per day for Legacy.com's e-commerce site-Implemented real time availability functionality for checking which items are available-Added multi-cart functionality for checkout process-Improved site load speed

Chicago, Illinois, Us

Achievements:-Product Manager with 4+ years of experience at a fast-paced startup B2B SaaS platform-Increased trial conversion rate from 37% to 65%-Created 5 features for a sales platform with over 450 company signups-Developed 6 complete wireframes for CRM functionality, advanced bidding tools, document creation, invoicing, and more-Reduced monthly subscriber churn rate from 23.3% to 6.57%-Created a lead-gen tool with a 21% conversion rateKey Responsibilities:- Coordinated and prioritized stakeholder requests across multiple products.- Drove the development of product roadmaps in alignment with Agile/SCRUM methodologies.- Obsess over the customer- Onboard customers to the platform and get them to see value in the product as quickly as possible- Discover and research what the customer needs. Define and evaluate their needs- Build and lead onboarding operations- Create and manage analytics/KPI's such as NPS scores, feedback surveys, app usage, customer satisfaction- Gather intelligence on competitors- Identify product market gaps- Distill business and product requirements into actionable tasks for cross-functional teams- Facilitate massive brainstorming sessions

Chicago, Illinois, Us

Help Route customer's setup our platform for their company and make their transition as easy and fun as possible. I also provide continued support and help our customer's succeed! Oh, and I also create content/media for Route and dabble in Marketing.

Oakbrook Terrace, Illinois, Us

Achievements:- Implemented a payroll portal for international employees to login and upload monthly tax reports, relocation records, payroll records and more. This portal also automated tax amounts owed between multiple countries.- Created automated reporting that checked for discrepancies between our two largest databases.- Created documentation for onboarding new employees to our department and for relocation account managers.Key Responsibilities:- Participate in strategic process discussions during client implementations as well as internal process improvement initiatives.- Develop and implement client­ specific reports and processes, streamlining the flow of work, and enhancing our service delivery.- Develop and maintain data tables and system calculations to support client requirements.Lead projects through to completion, create user manuals, track success of project and recommend process enhancements as needed.Skills:- Database management, user interface design, custom calculations, and report creation within a system similar to Equus Assignment Pro.- Proven experience in process creation and process troubleshooting.- Excellent communication skills: able to influence others and collaborate on best business practice.- Able to juggle multiple projects and meet deadlines.- Knowledge of international assignment administration processes.

Washington, District Of Columbia, Us

-Performed compliance reviews and worked on risk assessment projects to assist Promontory clients in the financial industry to meet and exceed regulatory expectations. Strong understanding and knowledge of AML/CDD/EDD programs and process.-Provided metrics for various engagements to monitor the teams turnaround times, accuracy, and quality in regards to file production.-Promontory projects are analyst-driven and required excellent research abilities, superior critical thinking skills, attention to detail, and superb writing skills.-Focused on examining private individuals and businesses banking records for money laundering activity, cash structuring activity, and other violations of bank policies for U.S. banks and international organizations. Utilized various online resources to perform a complete analysis and create written narratives to summarize account activity.

Wellesley Hills, Massachusetts, Us

-Created weekly, monthly, and quarterly reports that were sent to the branch manager and company-wide that contained clearly presented data on the progress of our application credentialing process. This included our volume, turnaround times, accuracy, and quality. These metrics were vital in seeing how effective our branch was credentialing providers and measuring improvement. Reports required meeting tight deadlines-Selected, designed, and implemented a time tracking software called Toggl to track every employees use of time and to measure how long each task requires. Created and ran reports with the Toggl data to monitor employees’ use of time and to monitor our resource allocation and create our yearly budget-Assisted in driving our implementation of DentaQuest’s new Intelex workflow database system to monitor every stage of the provider credentialing process. Assisted in designing the workflow and creating fields to be able to report on various vital aspects of the process. After implementation I was the system administrator and kept Intelex updated, modified users, solved issues, and designed brand new reports to monitor our processes progress at various intervals-System administrator for our Cactus credentialing software and generated data and reports from the providers entered and managed users access-System administrator of Cactus AppCentral which allowed providers to submit application electronically online. I created the processes for each state and ensured that each state the correct documents for each state program. I tracked the created URL’s and entered them in a document for our developers to add to our DentaQuest website-Created various technical one off reports that were shown to possible new sources of business to demonstrate our strengths and attract new business (often with tight deadlines)-System administrator of our Microsoft SharePoint site and updated employee access, managed documents, and organized files for our various teams

Milwaukee, Wi, Us

- Gathered requirements from business users to ensure that the current system identified their role correctly and had the necessary resources to effectively reach their goals- Provided second level support with system and network projects by administering dozens of applications and databases to provision user identities and network access- Worked with Active Directory; added/removed user accounts, created/assigned server shares for network administration- Improved provisioning process and results using ticketing tools, i.e. Incident Monitor & Tivoli Provisioning/Problem Manager.

Milwaukee, Wi, Us

- Worked with users translating solutions and conveying information from business users to technical users- Troubleshoot various problems that occur at Marquette University over the phone and through e-mails.- Walk through students and faculty on how to solve their problems whether it is a software issue or a hardware issue.- Assign escalated problems to the appropriate tier and contact the correct department.- Manage student files and collect and organize electronic testing forms from professors.

-Verified the identity of the patient, processed insurance, and coordinated the registration process for all convenient care patients: patients to see the physician, occupational health, out-patient lab, x-ray - including mammography and pre-admission testing patients-Met the communication needs of the patient, family and departmental medical staff-Managed the collection of co-payments, prior balances and any payments due from that day's visit-Managed patient records via Epic Software and AS/400 systems