Worked on CHCS design for IBM that includes approximately 225k subscriptions and $20M per year revenue.• Provided trial solutions for AT&T customers using CHCS evaluation platform.• Assisted other team member with testing customer requirements on evaluation platform.• Provided pre-sales engineering support on AT&T voice products.• Provided design support for AT&T CHCS product.• Designed customer solutions using AT&T transport and CPE products.• Subject Matter Expert for Voice over IP and Cisco IPT.• Increased customer billing on several West Michigan PCG accounts by positioning AT&T CPE, Managed Services and Transport products. (2000 – 2008)• Assisted in selling AT&T products to provide end to end Unified Communication solutions.• Provided sales support in closing several large UC deals in Federal and PCG accounts.• Worked as part of sales team selling AT&T data transport, voice, services and CPE products.• Researched products to enhance customer networks.• Designed LAN / MAN / WAN solutions for Enterprise / Global business accounts.• Created detailed LAN and WAN documentation.• Performed Network Performance Assessments.• Designed and assisted implementing several large Cisco IPT systems (largest approximately 140,000 users).• Worked on IPT installation issues with AT&T Field Engineers.• Developed LAN / WAN QOS for IPT deployments.• Created bill of materials for IPT solutions.• Ran IPT lab for AT&T Grand Rapids sales office. (2000 – 2008)• Provided support for AT&T Field Engineers and AT&T CPE customers.• CCNA Certification | CCNP Certification (Enterprise and Collaboration) | CCIE Voice WRITTEN 6/06 and 5/09.

Provided Network Architecture and Design for 160 site network and architecture road maps to management containing proposed technology changes.• Designed voice, video and data network using ATM and designed and implemented VoIP trunking between Cisco routers and Avaya PBX's.• Work closely with vendors to plan strategy direction in solution development.

Designed and supported 200+ Frame Relay network using TCP / IP, IPX, SRB and X.25 protocols and maintained RS-6000 platform running NetView / 6000. • Provide reports to management on the health of Frame Relay network.• Implemented HSRP on core Cisco 7500 routers, researched VoX solutions for stores and provided network baseline statistics for corporate LAN.

Upgraded mortgage file servers to Novell Netware 4.10 (40+ servers), converted mortgage branches to Frame Relay network. Researched tape library solutions for file storage. Provided 3rd level support for LAN / WAN. researched converting files servers from Novell to Microsoft

Designed and project managed fiber network installation for 1 million square foot manufacturing building. Upgraded files servers to Novell 4.1 and created NDS tree and LAN backbone using Bay Networks equipment.Deployed dual attached FDDI to file servers, worked on North American locations Frame Relay network design, provided LAN support to over 400 users and deployed pilot of Microsoft Mail.