Supervise a team of seven and manage enterprise network and voice services. Assign tasks and manage all work including customer service requests, incidents, change requests, and projects. Oversee and manage infrastructure projects, resource planning, employee development, and training. Administer $2M annual budget that includes operational services, supplies, and fixed asset replacement funds. Create employee performance plans, goal creation, and evaluate employee performance. Procurement of services, hardware, software, and maintenance contracts. Oversee capital improvement projects for new facilities, optical fiber, structured cabling, and data center. Create and run informal/formal bids, RFPs, and RFIs. Track and report annual metrics for results-based decision making and continual service improvement.

Technical lead and mentor for network infrastructure teams. Responsible for managing enterprise networks, infrastructure projects, fiber construction, and ultimately responsible for all essential IT services. Developed the operational goals for the County data center and strategic direction for network services. Collaborated with various departments to meet their unique business requirements and funding sources. Identify staff training requirements and oversee employee professional development.

Business consultant that provided next generation IT solutions for Telco and Cable service providers. Project manager and team supervisor that served as liaison between the customer and Nortel support operations.