Gregory Bourne Email & Phone Number

Chandler, AZ, US

- Carrying out operational performance assessments, gap analysis and recommendations on Technical Services teams (both client side and supplier partners).- Providing consultancy support during transitions and acting in key FM or Technical Services Director roles.- Facilities Audits

Wayne, PA, US

Managing Western Region operations for Compass's Facilities Services division. Clients include Google, Shell, SAP, J&J, Halliburton, Pinterest. 15M Sqft under management for a full spectrum of Facilities Services. Organically grown the region by 100% over 3 years. 98% client retention. Implemented new strategic operations metrics that drive quality.

Philadelphia, Pennsylvania, US

• Responsible for all Facilities Services Operations business in North America for the Business & Industry Vertical market covering 100M Sqft of Facilities Space.
• Managing annual revenues of $160M, in 32 states providing facilities services to 90 different customers whilst leading 4,000 employees.
• Customer profile includes Industrial/Manufacturing sectors and Commercial Facilities.
• Scope of services performed include, Technical Maintenance, Janitorial Services, Sanitation, Office Services, Mail, hospitality and various subcontract relationships.
• Whilst in this role, lead team sale of $30M of new automotive business and renewed $90M of existing Manufacturing and Commercial Service contracts.
• Designed and Implemented Internet based Performance Metrics Operations tool.

Cork, Ireland, IE

• Responsible for Global FM operations for a major Semi Conductor, Fortune 100 Corporation, with global account revenues of $50M across multiple FM disciplines.
• Lead sales and growth of this account from 5 sites in US with $8M of revenue to 34 Locations in 14 countries across 3 service lines. (FM, Projects, Systems) to $50M in revenue in just 3 years.
• Set up JCI’s legal business entity to deliver FM operations in Costa Rica having sold contract in country, transitioned the operation and acted as Country Managing Director.
• Lead site transitions in Central America, and Asia and implemented standardized FM Processes in each country.
• Simultaneously, stepped in as turn around agent for major Telecoms customer in Mexico in an FM and Construction contract. Succeeded in improving performance and renewing contract.
• Lead team to win a major Semi Conductor corporation’s Global Preferred Quality Supplier Award. Recognition included announcement in Wall St Journal in US and Asia. Story was used in JCI’s marketing literature

Cork, Ireland, IE

• Responsible for P&L of 12 national Technology based FM customers with combined annual revenue of $90M.
• Leadership of 1200 JCI personnel, from professional FM Managers, Project Managers to Maintenance Technicians and MAC operatives.
• Managed growth of customer relationships through organic selling. Achieved 30% increase in revenue & profit and increased customer satisfaction within 2 years.
• Grew FM account with major US Computer Manufacturer from $9M to $47M.
• Supported global expansion of customers through JCI’s other business entities.
• Turned around operational and financial performance of national Data Center account.

Cork, Ireland, IE

• Regional Management of 10 Facilities Management contracts across North East with combined revenue of $40M a year.
• Lead renewal of 3 of those customer contracts, including one with Big Blue another with a Financial Services company and third with a Pharmaceutical company. Additionally, expanded the region with 2 additional customers.
• Experience in negotiating union contracts with the SEIU and Operating Engineers.
• Increased customer satisfaction through coordinating added value and implementation of best practices from JCI’s Center of Excellence team.
• Engaged UK based Consulting team in project to support Strategic re-alignment of major customers FM budget.

Cork, Ireland, IE

• Responsible for all IFM Operations in London and South East of England.
• Grew region from $14M to $50M in 2 years.
• Transitioned new accounts, recruited new FM Teams across full scope of FM ie. O&M, Custodial, Security, Catering Food Services, Reprographics and Tenant Billing.
• Implemented new initiative of Center of Excellence, with particular responsibility for Technical Services Maintenance.
• Renewed contracts with 4 customers in period.
• Key support role in introduction & transition of JCI processes into the Procord (IBM FM co spin-off) acquisition made by JCI in 1994. Primary focus to increase degree of self-performance of Facilities Services from.

Cork, Ireland, IE

• Various Sales and Operations Management roles in Controls and Technical Service Division of JCI across London and Southern England.
• Joined JCI as Sales Engineer, selling Computerized Building Management Systems in London.

Bsc, Mechanical Engineering

Education record