- Carrying out operational performance assessments, gap analysis and recommendations on Technical Services teams (both client side and supplier partners).- Providing consultancy support during transitions and acting in key FM or Technical Services Director roles.- Facilities Audits

Managing Western Region operations for Compass's Facilities Services division. Clients include Google, Shell, SAP, J&J, Halliburton, Pinterest. 15M Sqft under management for a full spectrum of Facilities Services. Organically grown the region by 100% over 3 years. 98% client retention. Implemented new strategic operations metrics that drive quality, efficiency and customer satisfaction. Focusing on providing hi-touch services for clients with high value employees.

• Responsible for all Facilities Services Operations business in North America for the Business & Industry Vertical market covering 100M Sqft of Facilities Space.• Managing annual revenues of $160M, in 32 states providing facilities services to 90 different customers whilst leading 4,000 employees. • Customer profile includes Industrial/Manufacturing sectors and Commercial Facilities.• Scope of services performed include, Technical Maintenance, Janitorial Services, Sanitation, Office Services, Mail, hospitality and various subcontract relationships. • Whilst in this role, lead team sale of $30M of new automotive business and renewed $90M of existing Manufacturing and Commercial Service contracts.• Designed and Implemented Internet based Performance Metrics Operations tool.• In 2009, achieved 100% retention of contracts under management and simultaneously grew the I&M business by 20%.• Supported Solutions and Business Development teams with competitive pricing, customer solutions and win strategies.• Recruited other key executives and Directors to Aramark.

• Responsible for Global FM operations for a major Semi Conductor, Fortune 100 Corporation, with global account revenues of $50M across multiple FM disciplines.• Lead sales and growth of this account from 5 sites in US with $8M of revenue to 34 Locations in 14 countries across 3 service lines. (FM, Projects, Systems) to $50M in revenue in just 3 years. • Set up JCI’s legal business entity to deliver FM operations in Costa Rica having sold contract in country, transitioned the operation and acted as Country Managing Director.• Lead site transitions in Central America, and Asia and implemented standardized FM Processes in each country.• Simultaneously, stepped in as turn around agent for major Telecoms customer in Mexico in an FM and Construction contract. Succeeded in improving performance and renewing contract.• Lead team to win a major Semi Conductor corporation’s Global Preferred Quality Supplier Award. Recognition included announcement in Wall St Journal in US and Asia. Story was used in JCI’s marketing literature

• Responsible for P&L of 12 national Technology based FM customers with combined annual revenue of $90M. • Leadership of 1200 JCI personnel, from professional FM Managers, Project Managers to Maintenance Technicians and MAC operatives.• Managed growth of customer relationships through organic selling. Achieved 30% increase in revenue & profit and increased customer satisfaction within 2 years. • Grew FM account with major US Computer Manufacturer from $9M to $47M.• Supported global expansion of customers through JCI’s other business entities.• Turned around operational and financial performance of national Data Center account.

• Regional Management of 10 Facilities Management contracts across North East with combined revenue of $40M a year. • Lead renewal of 3 of those customer contracts, including one with Big Blue another with a Financial Services company and third with a Pharmaceutical company. Additionally, expanded the region with 2 additional customers.• Experience in negotiating union contracts with the SEIU and Operating Engineers.• Increased customer satisfaction through coordinating added value and implementation of best practices from JCI’s Center of Excellence team.• Engaged UK based Consulting team in project to support Strategic re-alignment of major customers FM budget.

• Responsible for all IFM Operations in London and South East of England. • Grew region from $14M to $50M in 2 years. • Transitioned new accounts, recruited new FM Teams across full scope of FM ie. O&M, Custodial, Security, Catering Food Services, Reprographics and Tenant Billing.• Implemented new initiative of Center of Excellence, with particular responsibility for Technical Services Maintenance. • Renewed contracts with 4 customers in period. • Key support role in introduction & transition of JCI processes into the Procord (IBM FM co spin-off) acquisition made by JCI in 1994. Primary focus to increase degree of self-performance of Facilities Services from Procord accounts.

• Various Sales and Operations Management roles in Controls and Technical Service Division of JCI across London and Southern England.• Joined JCI as Sales Engineer, selling Computerized Building Management Systems in London.