Gregory Bowen Email & Phone Number

Arlington, Virginia, United States

Nsa/ Ft. Meade

The Incident Manager is responsible for tracking, monitoring, and reporting on various incidents (Category 0 – 9) reported to the department by the notification process. We acknowledge specific incidents on our shift by assigning them in the ARCYBER Incident Handling Application Database. The position will receive F&MA reports and disseminate them to the RCC Teams, so they can update and close the tickets in their AOR and parsed into the ARCYBER Incident Handling Application Database. The Incident Manager will verify and ensure all proper information is included before tickets are closed out. The position will review and manage the spreadsheets used by the customer to track incidents of interests, and Cross Domain Violations (CDV), and determine where in the incident handling process those incidents are and how close are they to being completed. The position is responsible for emailing the Regional Cyber Centers (RCC) on tickets that are 2 weeks or older. The Incident Manager will also track all incidents through all the RCCs (RCC CONUS, RCC Europe, RCC SWA, RCC Korea, and RCC Pacific) to include USARMY Reserve, and US National Guard Bureau. Success in this role requires that the Incident Manager collaborate with colleagues and ensure that incidents and CDVs across on the Army networks are tracked and properly reported, mitigated and briefed to Leadership.