Gregory Brenner Email & Phone Number

Indianapolis, In, Us

Responsible for planning and administering the direction of the Customer Service and Support Team (professional and technical staff), providing information technology support, analysis and solutions for all Finance and Administrative (FIAD) users, Chancellor's Office and residence, Executive Vice Chancellor-Dean of Faculties office, Senior Academy Office, Athletics and other offices within the Administrative Offices building at IUPUI. (approx. 1200 users). Responsible for developing short- and long-term customer support/training and technical/computing plans (software, hardware and custom applications) in collaboration with the FIAD Office of Technology Manager and the FIAD administrative team. Assess customer needs, initiate and manage projects to support the customers' goals and objectives. Oversee the direction of the customer service/information technology support and solutions operation. Assist with the FIAD Office of Technology strategic planning, development of databases, client and server operating systems, devices and security.

Responsible for ongoing customer service and technical support in both offices and homes of over 1200 users, including Finance and Administration (FIAD), the Chancellor’s Office, Executive Vice Chancellor-Dean of Faculties office, Senior Academy Office, IUPUI Athletics and other offices within the Administrative Offices building at IUPUI. Work extremely well with users at all levels, including executive administration and faculty. Can handle political situations well. Collaborative and able to establish relationships with a diverse group of people. Willing to take on new tasks and assignments. Have established a reputation for outstanding customer service.Work with users to procure and set up computers and mobile devices. Provide solutions to their problems. Am able to develop methodologies for customer support, training, procurement, technology, leveraging strategies for the support of life/cycle replacement. Able to develop, monitor and admiister a funding strategy as well as administer departmental technology standards, leverage purchases, monitor the life/cyle of equipment. Manage the planning of projects, including information systems implementation, disaster recovery/business continuity planning, maintenance of equipment and software, and documentation. Provide supervision, leadership, security and technical guidance to other technical staff to ensure timely and accurate service. Oversee project schedules and plans; serve as point of contact and decision for IT issues.