• Responsible for maintaining and adhering to Dunkin Donuts System standards with regards to operations, food safety, and customer service in 43 franchisee owned locations• Responsible for all network operations including P&L performance, Human Resources, and Executive Management• Coach, mentor, and develop District Managers, Restaurant Managers, Maintenance Team and Administrative Staff• Handle site selection and construction for new locations• Oversee design process, construction, and reopening process for store remodels

•Responsible for eight AR territories. There were 75 restaurants open in these eight territories. •Train new ARs on all facets of business for adherence to Firehouse system standards and culture•Develop and coach new ARs on how to set up their business from site selection, construction management, opening their training restaurant, selling franchises, to managing/developing the franchisees after they open•Acted as Interim AR in the Dallas market overseeing 14 franchisees with 21 restaurants open•Develop and coach area representatives on franchise sales piece and compliance with Federal Trade Commission guidelines•Maintain, adhere and develop Firehouse Subs best practices with regards to operations, food safety and accounting practices for entire system and ensure compliance of 30 company restaurants•Involvement in developmental programs for product advisory and operations for Firehouse system•Manage POS system for Firehouse, including development of new inventory management system to increase controls over theft and food costs•Continually lower labor and food costs with increased commodity pricing without compromising product quality•Motivate all levels, from store employee to district manager, to build team, decrease turnover and promote from within through hands-on interaction

•Demonstrated dynamic training to franchisees during new restaurant openings to ensure success of business and build team in all levels of management •Proficient exhibition of compliance reports of franchisee restaurants for adherence to Roly Poly standards of excellence in quality, service and cleanliness and careful review of P & Ls•Assist franchisees with site selection, lease negotiations, architectural layouts and construction issues•Utilize leadership skills to assist over 275 franchise locations with operational issues, develop local store marketing plans and general business advice•Effectively supervise administrative staff, sales team, field training teams and franchise consultants•Responsible for overseeing four corporate restaurants with regards to operations, P&L performance, food safety and accounting practices•Proven ability to coordinate franchisee meetings to develop marketing strategy, overcome operational obstacles and improve morale of franchise community•Utilized marketing skills to develop effective marketing plans for Franchise System sales team, oversee area marketing and facilitate media buys•Worked with local architects and contractors throughout all phases of new restaurant construction•Utilized extensive training knowledge to develop new store opening training systems•Developed Manager training class to develop best of class management team for corporate and franchise restaurants

•Directed franchisees on all aspects of operations, management, marketing and overall business•Ensured compliance of franchisees with their Franchise agreements•Coordinate store openings with multi-faceted operations from store layout to equipment to inventory•Conducted sales presentations for prospective franchisees to demonstrate the redeeming qualities of the Noble Romans brand•Responsible for training of franchisees, management and crew at new store openings in company and operational standards•Great customer service skills were validated through strong transaction and impressive sales•Demonstrated incredible initiative in balancing work load between both ownership and corporate ops•Charged with all human resource operations and payroll functions•Aggressively worked to open restaurant within 29 days as general contracting for the