Facilitate the day to day operations of users on our Salesforce systemRapidly learn the ins and outs of a complex system setup to create remote work solutions for teams as we began to work fully remote during the pandemic.Worked with team with interns that needed access to our system to build out the needed system permissions while also preserving our security standard for users not on our local network.Streamlined the process for developing and maintaining the application processes for our various student programs.Implemented a new system of associating our scholars with their products which allowed for more accurate reporting at an organizational level.Assisted in the development of a process of archiving old Campaign Member data off of our SF system in order to improve reporting performance.Continual work with the Media team to help them streamline their processes in Salesforce while meeting their specific data requirementsHave made extensive use of FormAsssymbaly as a means to streamline data entry and editing processesHave made use of Skuid to improve UI/UX and to develop tools that can make use of all of our data while getting around the limitations of standard Salesforce reporting

Facilitate day to day operations of applications team with a focus on improving and preserving data qualityAssist in the implementation of large, long term improvements to Salesforce instance, create process documents, and quickly implement new tools that greatly improve Salesforce usabilityAnalyze data quality for issues, address them as they arise, and work to find the root causes of systemic data issues for correctionEnhance customer experience by addressing Salesforce support issuesTrain new staff in the basics of Salesforce and provide targeted training for staff with particular role requirements and identified issues

Created visualizations (Charts, graphs, etc.) that clearly convey research findings in a unified visual styleSourced data for dataviz products while auditing and verifying the accuracy of data provided by scholarsFacilitated communication and collaboration between scholars and stakeholders of dataviz productsManaged dataviz’s project pipeline and tracked the progress of twelve projects on averageResearched and implemented best practices for data visualizations and provided stakeholder training to maximize impact

Maintains and organizes internal data to ensures all data are readily available for retrieval and for strategic decision-making for all levels of the organization.Analyzes, interprets, validates, and verifies the accuracy of performance data and refines the data into formats for specific responses or summary reports that identify and explain patterns and relationships related to changes, trends, or circumstances not readily evident from the data.Recommends best practices and process improvements to streamline data collection and ensure data quality and timeliness (protocols, training, forms, bulk imports, audits, alerts).Assists a Mercatus scholar in researching public policy issues by analyzing economic data and data on government programs, reading and reporting on government policy and procedures, and verifying the data and research of others.Assists in the creation of charts that communicate the findings of Mercatus research.

Assist in creating visualizations for publications that help convey the findings of the researchers at the Mercatus Center. Also assist on different projects which will help promote and streamline the use of data visualization within the Center.

One year fellowship focused on professional development, economics, and public policy education through practical experience and trainingTook part in skill building courses in several areas including policy research, project management, and statistical analysisTook part in lectures and discussions on classical liberalism and policy issuesLearned and applied the principles of Market-Based Management® via readings, workshops, and multi-week projects

• Pro-bono consulting for a nonprofit organization based in Fairfax County• Worked with a team to deliver strategies that the nonprofit will use to expand its outreach to local communities and businesses• Established contact between the nonprofit, a prominent local business organization, and several specific businesses• Developed and successfully pitched a social entrepreneurial startup that seeks to address the issue of ex-offender unemployment

• Gained experience working in an office environment• Assisted customers with technical and mechanical issues• Inventoried and maintained equipment• Set up for events on George Mason’s Fairfax campus• Supervised conditions of three parking garages and 10 lots overnight• Recorded data on daily lot occupancy to support managerial decisions