Junk Wranglers and Removal handles an array of services ranging from residential and commercial junk removal, demolition, single item pick ups, estate clean outs, hoarding control and more! Visit our website to view all of our services at www.junkwranglesandremoval.com

• The ability to listen, fact find, and converse persuasively with a high volume of people on the phone.• Demonstrate knowledge on current promotions for all River and Ocean itineraries. • Posses a deep understanding of consultative selling to help identify client's; budget, timeline, decision making processes and create a buying vision for customers to suit their needs.• Conduct appropriate sales presentations based on individual interests or leads being utilized.• Ability to effectively and accurately use designated programs.• Attend and participate in monthly educational presentations and department meetings to keep current on sale techniques.

• *Position was terminated by Corporate Management.*• Supervised the Front Desk and Bistro.• Handled and prepared the weekly financial report, which included a four day occupancy forecast.• Processed and managed the daily hotel deposits to ensure accuracy and to investigate and resolve cash discrepancies.• Processed invoices for all departments within the hotel, (Engineering, Housekeeping, Front Desk, and Bistro).• Negotiated all contracts including group blocks and Corporate Transient Accounts. • Organized all hotel event details, such as transportation, invitee list/gifts, audio equipment, and beverages. Such events included small meetings, group room blocks, (social, sport, etc.).• Worked closely with clients to identify their needs in order to ensure great customer satisfaction.

Management Trainee• Responsible for checking in and out customers of rental vehicles.• Kept customer accounts up to date with billing and direct billing from insurance companies.• Communicated with insurance companies to keep their clients reservations accurate.• Maintained and followed up with current business accounts and did marketing for future accounts.• Trained new hires and helped develop their customer service and sales skills.• Involved in the weekly preparation of gaining or losing cars for the following week reservations. Personal Accomplishments • Exceeded $10.00 additional revenue for 6 months out of a year.• Managed our satellite location for 3 months at the GMC dealership of Woodland Hills and exceeded Enterprise’s monthly customer service score of 84% for all 3 months.• Passed the SKILL Management Trainee Examination.

Internship: six week program: Front Desk, Food and Beverage and Sales.• Front Desk: learned the Front Desk procedures, professionalism and how to ensure every guest(s) needs are met.• Food and Beverage: received a deeper understand of operations, preparation, and teamwork.• Sales: learned and actively assisted with assignments, team meetings and department goals.

• Performed setup and breakdown meeting rooms for conferences and banquets in a timely fashion• Worked with other employees to ensure customer needs were met• Setup various areas of the campus for special events, festivals, plays, tradeshows, and meetings