Gregory Cain Email & Phone Number

Ooltewah, Tn, Us

Chattanooga, Tennessee, Us

Chattanooga, Tennessee, Us

Support the continued operations of two warehouse management systems(WMS) while playing an active role in developing improvements. Perform advanced troubleshooting of both JDA and Steplogic Trace WMS to ensure a greater than 99% uptime. Use advanced SQL techniques to write reports and pull data for system analysis. Identify areas for savings and improvement through collaboration with all key parties involved.

Chattanooga, Tennessee, Us

Supported the continued operations of 20+ Kenco Group warehouse locations spread geographically across the United States and hosted within three separate warehouse management software(WMS) suites. Used advanced knowledge of JDA, HighJump, and WES warehousing software, to quickly identify and correct issues affecting operations. Created advanced SQL reports to identify problems before they occurred to reduce operational impact. Assisted in site start-ups by providing on-site support and training new personnel to use their new WMS. Tracked all issues in ticketing system for better visibility to Kenco leadership. Created and maintained a Sharepoint library documenting common tech issues with their fix actions in both written and video format.

Jp

Planned/Taught English class in three elementary schools for children grades one through six.Assisted in the planning, creation, and teaching of English at two junior high schools for children grades seven through nine.Planned/Taught weekly English conversation classes for elementary school children.Planned/Taught advanced English conversation classes for adults.Attended yearly seminars on the teaching of English as a foreign language to further skills and learn new methods of teaching.

Randolph Afb, Tx, Us

● Managed work center test measurement and diagnostic equipment account and deployment toolboxes ensuring all items were reliable and available for deployment.● Digitized and updated work center equipment technical manual library reducing the amount ofweight sent to Iraq and Afghanistan for deployments and ensuring the most up-to-date informationwas available for technicians.● Performed preventative maintenance inspections prior to deployment to ensure equipment readiness.● Trained junior technicians in sound troubleshooting techniques, fundamentals of transmission theory,and deployable information technology systems setup.● Reimaged and configured 35 laptop computers to support deploying work center needs.● Deployed to Afghanistan and Iraq as a mobile computer network technician providing secure data,voice, radar, and radio services for A-10 Thunderbolt and F-16 aircrafts as well as Air BattleManagers in remote locations.● Installed and monitored surveillance systems at both deployed locations to ensure perimeter security.● Planned/Engineered secondary long haul circuit using microwave antenna to replacedecommissioned hard lines during Balad Air Base transition ensuring customer services remained inplace.

Randolph Afb, Tx, Us

● Presented weekly teleconference briefings to the NSA Global Enterprise Command Center and dailymorning briefs to local site leadership regarding the status of customer mission systems, scheduled fixactions or downtimes, and coordination efforts to restore any loss in service.● Provided maintenance support to 550+ personnel at Misawa Security Operations Center by directing,coordinating, and controlling the maintenance actions of 7 work centers covering 140+ mission systems.● Gave first line troubleshooting support as lead technician for night shift to customers of windowsdesktop, virtual desktop, Red Hat Enterprise Linux, and Sun Microsystem computer systems.● Coordinated organization downtime across multiple international sites ensuring minimal impact tocustomer services while upgrading site-wide uninterruptible power supply system.● Documented solutions to common IT problems across 2,300 trouble tickets in problem resolutionknowledge base.● Provided problem resolution training to customers decreasing the reoccurrence of simple trouble tickets.● Helped create and update maintenance operation center guide book to provide all technicians with aquick reference for how to handle and prioritize problems when they occur.● Trained new junior technicians in troubleshooting practices, customer service policies, cable fabrication,and ticketing system procedures.● After identifying wasteful spending and evaluating a better alternative, recommended fix action of using a more efficient shipping method to higher leadership and acted as project leader for the disposition of classified systems resulting in $350,000 in company savings.

Randolph Afb, Tx, Us

● Setup/Deployed windows desktops, printers, CISCO switches, IP cameras and associated cablingensuring all equipment was functioning correctly prior to customer handoff.● Coordinated customer service downtimes for data closet system upgrades and routine maintenance.● Tracked, logged, and resolved customer problems in IT support ticket software where possible andcoordinated troubleshooting between work centers or outside organizations when necessary.● Reset customer passwords through active directory web portal, mapped network printers, and set upemail accounts as needed.● Updated cryptographic keys on data and voice circuits, documented destruction of cryptographic keytapes, and performed preventative maintenance inspections on operational equipment weekly.

Randolph Afb, Tx, Us

Technical Training school to become a 2E2X1 at Keesler Airforce Base.

Randolph Afb, Tx, Us

Basic Training for the United States Air Force.