Gregory Cann Email & Phone Number

Hamilton, Ontario, Canada

Answered residential calls for technical support regarding internet, VOIP, email, TIVO, Cable, and Epico services. Providing over the phone support for a variety of different issues.Documented results of phone support calls and booked technical service appointments when needed

Toronto, Ontario

-In charge of daily administrative task for the Toronto Humane Society Dog and Feline Training Department, and Dog Walking Department. -Monitored several email inboxes and phone line for inquires regarding training and dog walking related questions, promptly responding to any inquires so that clients could quickly and efficiently be setup with a trainer or dog walker.-Check for payment notifications in Acuity program or E-transfers via email and create receipts for payment using POS (Pet Point). -Create and maintain list of current clients indicating interest on receiving email alerts aboutupcoming classes and/or services through the training department.-Client support/booking support for walking and training clients.

Brampton

-Entered orders for digital and physical software and hardware that were received via emails and fax in Great Plains.-Created spreadsheets for item setups for multiple vendors, for some would upload all required information on their web portal.-Tracked the status of vendors orders.-Updated and ordered inventory for thesource.ca.

Mississauga, Ontario

-Receive distributors and dealers production orders for Toughbook and Toughbook accessories via email and fax, entering them using a customized order system. Once this is done, if there is any information needed to fix discrepancies or issues with the order the customer is then contacted.-Tracking the status of the production order while the custom unit is being built by the assembly team, and providing an ETA and answering any other queries for the customer.-Once unit the is finished, I then double check all order information before closing out the order and providing a tracking number if available.-All of this is done on a hard copy as well as a digital copy, notes and updates are kept on the hard copy and once the order is complete, it is then filed away. -Initially started only processing Toughbook computer orders, then expanded to Security and Audio/Visual orders.

Mississauga, Ontario

-Initially as an Order Entry Agent, took inbound calls from customers to answer questions regarding products on our website and placed orders over the phone. -As a Customer Service Representative, the role expanded to answering questions and resolving customer's issues with orders and products, such as returns/exchanges, missing or late orders, and billing issues.

Burlington, Ontario

-Supervised a team of five A+ technicians, including a lead technician, and one service advisor. -Worked with team to ensure customer satisfaction and 24-48 hour turn around time of customer work. -Maintained parts, call, and tech shop logs along with all other filing or necessary paper work. -Answered emails from upper management regarding sales numbers, part orders, and technician hourly revenue and participated in discussion on how to improve these numbers. -Solved any issues with unsatisfied customers, as well as answered any customer questions regarding our policies or services. -Walked the floor as Manager on Duty, assisting customers either directly or by assisting sales staff by offering advice or technical services.-Enacted closing procedures every evening including safe count, cashing out registers, facing, and making sure premise was secured and alarm set before leaving.

Toronto, Canada Area

* Initially started work in clean room, assisting in the cleaning and sterilization of used specimen cages, water and feeding trays. Worked every step of the cleaning process from initial removal of bedding at clean station, to stacking and feeding parts into industrial washer, and then readying them to be sterilized and then sterilizing them using the industrial room sized autoclave. * After first week advanced to assisting lab technicians in care and feeding of specimens specifically mice. Worked in one of three lab rooms exchanging bedding, refilling food and water, checking over general health of specimens and recording any issues in health log book, administering treatments as needed, and measuring tumour growth in specimens and recording size changes in records. * While there participated and successfully completed several wet labs.

Missisauga, Ontario

-Spoke with borrowers over the phone regarding discrepancies with their student loans.-Spoke with Educational Intuitions over the phone regarding discrepancies with student loans.-Updated the status of student loans using Workflow and Mainframe programs.-Advised borrowers of repayment methods, and the process for solving discrepancies with their student loans.

Mississauga, Ontario

-Spoke with borrowers over the phone regarding discrepancies with their student loans.-Spoke with Educational Intuitions over the phone regarding discrepancies with student loans.-Updated the status of student loans using Workflow and Mainframe programs.-Advised borrowers of repayment methods, and the process for solving discrepancies with their student loans.

Missisauga, Ontario

-Spoke with borrowers over the phone regarding discrepancies with their student loans.-Spoke with Educational Intuitions over the phone regarding discrepancies with student loans.-Updated the status of student loans using Workflow and Mainframe programs.-Advised borrowers of repayment methods, and the process for solving discrepancies with their student loans.

Mississauga, Ontario

-Refilled and repaired inkjet cartridges. -Sold new and remanufactured Inkjet and Toner printer cartridges. -Discussed with customers proper cartridge care techniques. -Discussed with customers the pros and cons of different printer brands when they wish to purchase a new printer.-Maintained a healthy and sanitary workplace, including the sterilization and cleanup of work ink refill needles.-Performed daily and positive customer service rendered even under non compliant occasions.

Mississuaga, Ontario

-Repaired and troubleshot PCs and Laptops with Hardware and Software Issues. -Setup PCs from purchased parts and installed required software directed/purchased by customer. -Assisted in PC maintenance calls to local businesses

Mississauga, Ontario

-Faced and Stocked Shelves-Stocked Frozen Goods-Stocked Dairy Products

Mississauga, Ontario

-Co-op Placement.-Performed computer maintenance for the entire building.-Replaced out of warranty PCs with newly built PCs. -Used the school boards Content Management System (CMS) to remove out of warranty computers and shipped them to AV Repair for refurbishing.

Office Administration - Health Services, Health/Health Care Administration/Management

Learned transcription techniques, document production, medical health billing, medical office procedures, and medical terminology.

Veterinary Technician, Veterinary/Animal Health Technology/Technician And Veterinary Assistant

Learned anatomy, laboratory procedures, pharmacology, medical terminology, radiology, parasitology, and medical math. Participated.

Pre-Health, Health/Health Care Administration/Management

Learned chemistry, everyday math, and biology. Pre-Health Course in preparation to continue study of Veterinary Technician program.

High School