Gregory Chavez Email & Phone Number

New York, NY, US

• Gather requirements and translate them into meaningful specifications and implementations; facilitate requirements gathering and prioritization with business users, documenting requirements and revising existing system.
• Ability to interpret and explain analytics resulting in actionable items by business partners
• Strong results orientation to effectively complete tactical activities
• High degree of adaptability and flexibility to excel in a dynamic, fast-paced environment
• Create/Demonstrate adoption of patterns/methodologies to deliver faster by building reusable components, developer tools, and pipeline enhancements
• Create/Demonstrate best practices, guidelines, and frameworks that can be used across the Innovation organization

Greenwood Village, CO, US

• Analyze, design, develop, configure, test and debug enhancements and new implementations of custom and third-party applications
• Provide workday and after-hours production support, including troubleshooting, problem correction, testing, and promotion to the production environment
• Analyze root cause of application issues and facilitates resolution by coordinating with the vendor, internal IT, and users as appropriate
• Provide technical leadership for development projects
• Adhere to CoBank development methodology and producing appropriate supporting documentation
• Provide QA expertise in reviewing technical project deliverables for other technical staff

Stamford, Connecticut, US

• Work closely with the development teams to understand their needs, define new concepts, and execute towards deploying those concepts
• Work closely with Analytics to pull complex user behavior data
• Diagnose complex issues, evaluate, recommend, and execute the best resolution
• Develop, modify, enhance, and implement software systems designed to support new or existing business initiatives
• Analyze, document and test program development, logic, user experience, process and financial flows, and specifications
• Influence system design by identifying and recommending design and requirements needs for software enhancements

Chicago, Illinois, US

• Develop production support plans and manage day-to-day operation inquiries, customer issues and incidents in enterprise software production environments by performing the following responsibilities
• Proactively and expeditiously identify, diagnose, take corrective action and resolve application system incidents and problems
• Collaborate closely with application development to understand the architecture and design and as warranted submit change requests for system improvements
• Proactively develop monitors and analyze system performance to ensure high availability
• Document, communicate and escalate technical issues, manage to resolution and articulate business impact
• Conduct root cause analysis of application system problems in a timely and effective manner

Melbourne, Victoria, AU

• Developed and supported 20 Web-based T-SQL server applications; T-SQL coding including DML, C# and VB.NET
• Supported all aspects of the software development life cycle and software development methodologies
• Researched and resolved application production issues reported through problem tracking, diagnosis, replication, troubleshooting of internal/external applications, and web sites
• Analyzed application help desk tickets; suggested and implemented improvements to reduce application issues and to optimize performance
• Participated in the planning and implementation of projects, which includes the design and execution of acceptance test plans to ensure a successful implementation
• Worked collaboratively with team members and business partners in defining, designing, developing and implementing technology solutions to resolve application issues and improve business functions

US

• Quality assured 25 pay-TV client applications as well as server operations on dish set-top boxes
• Facilitated technical direction with developers, product owners, and architects
• Created and updated structured libraries of test cases
• Established and followed QA processes and workflows
• Identified defects and failures
• Static testing (requirements, design, test cases) and dynamic testing (memory usage, CPU usage, response time and overall performance)

Greenwood Village, CO, US

• 2,000+ Salesforce.com service requests resolved annually (EASY system application)
• 98th percentile in service level agreement resolution
• Managed simultaneous retirement account audit/compliance requests of varying complexity from supported customers
• Extensive report generation, compilation, and research via EASY system applications
• Project management and tracking via customer relations systems - Salesforce.com
• Effectively translated audit/compliance policies and procedures to third-party clientele, account management, and auditors

Lakewood, CO, US

• Created, modified, coordinated, and maintained new client accounts
• Issued and translated proper regulatory and financial services disclosures
• Extensive business requirements translation
• Facilitated data management - enforced policies and procedures
• Administered security procedures - identification and sensitive information policies and procedures
• Assessed business continuity through problem solving

San Diego, California, US

• Resolved dynamic situations as assistant store manager via industry specific policies and procedures
• Achieved store financial budgets and community goals
• Monitored inventory management and prevention loss
• Managed store personnel needs
• Implemented successful daily operations - inventory, maintenance, and accounting
• Enforced organizational and Occupational Safety and Health Association (OSHA) standards

Bs/It Computer Science/Information Technology, Software Engineering

High School Diploma, General Studies