I am a B.Sc. in Software Engineering graduate with 2+ years of software development life cycle and technical support experience in the technology sector. Recognized for cultivating a competitive ability to address design, coding, validation, and measurement issues to build large-scale computer systems and software applications, I have a verifiable history of contributing directly to company well-being and success throughout my career. As such, I have consistently exceeded performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include software development, application development, IT, coding, testing, debugging, technical documentation, troubleshooting, root cause analysis, and problem-solving. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, organizational skills, as well as team leadership, collaboration, and Agile development to support efficiency and maximum returns. Currently, I am a Service Desk Analyst with University of California San Francisco. Under my leadership, I deliver desktop support services to end users. I also handle issues from identification to resolution. In addition, I liaise with senior leadership, stakeholders, and teams to ensure the company’s technological support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, software engineering and problem-solving expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am pursuing new opportunities and can be reached through this profile, or by email at: gregchen56@gmail.com