AeroLeads people directory · profile
Gregory Chen Email & Phone Number
IT Service Desk Analyst
at
University of California, San Francisco
1 work email found
@ucsf.edu
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
IT Service Desk Analyst
Location
San Jose, California, United States
Company size
Who is Gregory Chen? Overview
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Quick answer
Gregory Chen is listed as IT Service Desk Analyst at University of California, San Francisco, a company with 2 employees, based in San Jose, California, United States. AeroLeads shows a work email signal at ucsf.edu and a matched LinkedIn profile for Gregory Chen.
Gregory Chen previously worked as IT Support Intern at Appdynamics and IT Support Intern at Blend. Gregory Chen holds Bachelor'S Degree, Software Engineering from San José State University.
Company email context
Email format at University of California, San Francisco
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{first}.{last}@ucsf.edu
86% confidence
AeroLeads found 1 current-domain work email signal for Gregory Chen. Compare company email patterns before reaching out.
Profile bio
About Gregory Chen
I am a B.Sc. in Software Engineering graduate with 2+ years of software development life cycle and technical support experience in the technology sector. Recognized for cultivating a competitive ability to address design, coding, validation, and measurement issues to build large-scale computer systems and software applications, I have a verifiable history of contributing directly to company well-being and success throughout my career. As such, I have consistently exceeded performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include software development, application development, IT, coding, testing, debugging, technical documentation, troubleshooting, root cause analysis, and problem-solving. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, organizational skills, as well as team leadership, collaboration, and Agile development to support efficiency and maximum returns. Currently, I am a Service Desk Analyst with University of California San Francisco. Under my leadership, I deliver desktop support services to end users. I also handle issues from identification to resolution. In addition, I liaise with senior leadership, stakeholders, and teams to ensure the company’s technological support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, software engineering and problem-solving expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am pursuing new opportunities and can be reached through this profile, or by email at: gregchen56@gmail.com
Current workplace
Gregory Chen's current company
Company context helps verify the profile and gives searchers a useful next step.
University Of California, San Francisco
5 roles
Gregory Chen work experience
A career timeline built from the work history available for this profile.
It Service Desk Analyst
Current- Delivered effective desktop support to end users utilizing the ServiceNow ticketing system.
- Showcased effective technical communication and customer service skills throughout day-to-day operations.
- Handled issues from identification to resolution; performed quality control to verify solution appropriateness and completeness to maintain high customer satisfaction ratings.
- Identify opportunities to improve support processes and document best practices for future reference.
- Acted as a peer mentor to junior level staff to accelerate learning and develop a collaborative working relationship with team members
Jan 2023 - Present
It Support Intern
- Employed the ServiceNow ticketing system to deliver effective desktop support to end users, applying extensive technical communication and customer service skills to execute day-to-day tasks.
- Administered Okta to manage a unique set of permissions and restrictions governing end user application access.
- Executed root cause analysis of user concerns, employing a logical and investigative approach to identify and resolve issues in a timely manner.
- Documented troubleshooting procedures and solutions to create a knowledge base for the IT team to enable faster issue resolution.
Nov 2021 - Jul 2022
It Support Intern
- Achieved and surpassed customer service expectations by employing a systematic approach to resolve IT-related issues and complaints.
- Utilized Zendesk and Jira ticketing systems, Apple MDM, and JAMF to provide top-level technical support to a high-volume user base.
- Implemented a cost-saving e-waste initiative focused on researching and repairing reusable laptops to generate thousands of dollars in savings.
- Authored and implemented guidelines for technical documentation, ensuring consistency and adherence to established procedures and policies.
- Earned an internship extension for delivering exceptional performance and becoming an invaluable member of the team.
Oct 2019 - Oct 2020
Business Analyst Intern
- Aligned use & test cases with business requirements by orchestrating data-driven documentation process for newly developed solutions.
- Generated and finalized a detailed user guide focusing on change management instructions for a newly deployed technical tool.
- Recognized for providing access support to over 400+ Salesforce users and vetting 500+ applications from prospective consulting partners.
Sep 2017 - Jul 2018
1 education record
Gregory Chen education
-
San José State University
FAQ
Frequently asked questions about Gregory Chen
Quick answers generated from the profile data available on this page.
What company does Gregory Chen work for?
Gregory Chen works for University of California, San Francisco.
What is Gregory Chen's role at University of California, San Francisco?
Gregory Chen is listed as IT Service Desk Analyst at University of California, San Francisco.
What is Gregory Chen's email address?
AeroLeads has found 1 work email signal at @ucsf.edu for Gregory Chen at University of California, San Francisco.
Where is Gregory Chen based?
Gregory Chen is based in San Jose, California, United States while working with University of California, San Francisco.
What companies has Gregory Chen worked for?
Gregory Chen has worked for University Of California, San Francisco, Appdynamics, Blend, and Salesforce.
How can I contact Gregory Chen?
You can use AeroLeads to view verified contact signals for Gregory Chen at University of California, San Francisco, including work email, phone, and LinkedIn data when available.
What schools did Gregory Chen attend?
Gregory Chen holds Bachelor'S Degree, Software Engineering from San José State University.
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