I am combining my career experience driving successful digital transformations with AWS' leadership in delivering customer results. As a member of the Global Financial Services - Customer Solutions team, I am a partner to our customers, collaborating with them on their large scale cloud transformations. I am responsible for translating strategic objectives into AWS account plans and executable actions. My role as a Sr. Customer Solutions Manager provides me the opportunity to collaborate across other key AWS account groups (Sales, Support, Product Engineering, Solutions Architecture, and Professional Services) and customer teams (Product Owners, DevOps, C-Suite), planning and supporting major workload migrations.

Performing as a Cloud Architect as part of the Technology, Innovation, and Architecture organization. Our architecture team has been working to redefine the next generation suite of connected therapy management, analytics, and next generation customer interactions across our delivery models.My role has provided me the opportunity to engage across several areas of the platform’s solution. As an architect, I work with our business and technology teams to align global business requirements with technology solutions and a deployment roadmap. During the past year, I have been responsible for specific parts of the global solution design as follows:• Defining and using architecture templates and tools to document and communicate our target architecture models (Arc42, TOGAF, Draw.io, Domain Driven Design, Azure DevOps)• Documenting an Azure Cloud Cost Optimization Framework for architects and support organizations• Evaluating third party SaaS providers to ensure they meet our global deployment requirements including China and other geographies with strict data privacy regulations (Identity and Access Management providers)• Engaging with third party solution providers to prove their ability to deploy a single, global solution regardless of geographic region (User consent and preferences management solutions)• Partnering with my firm’s legal, privacy, compliance, and support organizations to secure contracts with third party solution providers

Customer Success - Success Architect (CSSA) and Regional LeaderPerform as a CSSA driving adoption and enablement of MuleSoft’s integration services as a post-sale Customer Success professional. Engage customer executives and IT leaders in a strategic advisory role focused on delivering business outcomes as part of each customer’s digital transformation journey. By delivering successful business outcomes, my role serves a critical function in supporting yearly renewals of our subscription-based services and in identifying additional cloud-based services that support our customers platform growth. Key CSSA activities include:Driving business outcomes:* Fortune 500 consumer goods company - Successfully led an architecture review of the customer’s MuleSoft platform and highlighted areas that were well implemented and those areas requiring improvements. Our efforts enabled the customer to take full advantage of our API-Led integration approach to speed development. This work helped support a 3-year cloud renewal and $1.2M+ in add-on business.* Multinational medical technology provider - Engaged as a trusted advisor to the integration technology team for 2 years. Over the span of 2 years, I helped lead the customer through a digital transformation of their on-premises integration services to MuleSoft’s cloud integration platform. This transformation allowed the customer to focus on delivering business outcomes using MuleSoft’s managed integration platform and reduced the amount of time spent on software and infrastructure maintenance. * American beverage conglomerate - Partnered with the customer’s Integration leadership team to perform an integration maturity assessment, develop recommendations for improvement and report out to senior leadership. As a trusted MuleSoft advisor, my efforts helped the customer focus on areas of improvement and achieve a 30% improvement of time to market for new integrations.

Performed in progressively senior leadership roles as an Enterprise Cloud Architect (ECA) employing Oracle’s Enterprise Architecture and Cloud Adoption frameworks. Work with customer executives and architecture teams to transform their business by aligning business goals and capabilities with cloud services and solutions. As an ECA, my responsibilities included partnering with cross functional Oracle teams and customer resources to design highly available, scalable, and secure solutions that drive innovation, increase operational efficiencies, and reduce IT costs.

Served in executive position overseeing a $2M annual budget earmarked for a significant number of global PeopleSoft HR projects spanning three operating divisions. Led project budgeting, workforce planning, and risk assessment efforts for a staff of 15 onshore and offshore resources tasked with delivering ten high-profile projects in a one-year period.

Served in progressively senior roles leading high-profile, multi-million dollar Oracle/PeopleSoft technology project management and IT leadership roles spanning several clients across a variety of industries. For a large state government, I was the Technical Sales and Implementation leader for a $17M Financials implementation spanning 18 months. I led a team of 12 DBAs, programmers, reporting analysts, and security resources.For a global manufacturer, I was the Technical Sales and Implementation leader for a $12M HCM implementation spanning 14 months. I led a team of 8 DBAs, programmers, and security resources.