Gregory Clarke work email
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Gregory Clarke personal email
Open to new opportunities in the North West.
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Affordability AssessorHuntswood Dec 2019 - Nov 2020Liverpool, United Kingdom-Provided telephony assistance to customers experiencing financial difficulty servicing their credit card. -Conducted affordability evaluations and set up suitable payment solutions.-Supported vulnerable customers as well as individuals classed as being in ‘persistent debt’. -
Ppi Data GathererBrightpool Jul 2019 - Dec 2019Stockport, United Kingdom-Investigated whether customers possessed a Payment Protection Insurance (PPI) policy on a variety of financial products (credit cards, loans, mortgages) held with the Bank.-Relayed my findings back to the customer and arranged for a mis-selling review to then take place. -
Business Banking SpecialistThe Curve Group Nov 2018 - May 2019Manchester, Greater Manchester, United Kingdom-Serviced customers in a variety of ways to support the day-to-day management of their account: processing payments, offering advice in relation to Bank processes, dealing with ad-hoc banking requests.-Provided telephony support to customers seeking assistance in their efforts to download the Bank’s streamlined banking application.-Demonstrated technical expertise to troubleshoot any issues customers were having in their use of the application and offered instruction on how to resolve problems in this regard. -
Client Services Administrator*Research Jan 2017 - Sep 2018London, United Kingdom-Assisted existing clients with their use of the company’s funding database, *Research Professional.-Created bespoke training materials (including electronic publications) to instruct and advise clients on how to use the funding database most effectively.-Cultivated relationships with new and existing contacts to increase client loyalty and retention.-Organised and delivered training events on how to effectively use the service.-Provided efficient post-sales support including: account management, on-going client training, and ad-hoc technical issue resolution.-Undertook regular visits overseas to meet new and existing clients whilst working autonomously. -
Quality Assurance SpecialistHuntswood Feb 2015 - Aug 2015Warrington, United Kingdom-Ensured a high level of consistency concerning the resolution of customers’ complaints was maintained on a daily basis by complaint handlers.-Undertook call-listening and letter review exercises probing for errors in grammar and content.-Evaluated the outcome of complaints in line with in-house guidelines and procedures.-Re-opened cases where a complaint handler had previously reached an inaccurate decision.-Up-skilled colleagues relating to the correct regulation and process.
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Complaints HandlerHuntswood Mar 2014 - Jan 2015Warrington, United Kingdom-Liaised with the Financial Ombudsman Service (FOS) to reach an outcome agreeable to both Barclays Bank and the customer; in turn applying the Bank’s principle of ‘Treating Customers Fairly’.-Developed a specialist knowledge of various financial products and procedures.-Produced clear and concise written documentation addressed to the FOS for review.-Worked autonomously to resolve a targeted number of complaints each day.-Collated information from customers over the phone; asking questions to fully understand their grievance.-Gathered information to uphold or reject a complaint; collaborating with other departments to understand the Bank’s practices and processes.-Provided financial compensation to customers where a breach of conduct was identified and detailed the rationale behind this decision through a bespoke letter.
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Complaints HandlerDiana Duggan Associates Dec 2012 - Dec 2013Warrington, United Kingdom-Resolved complaints relating to credit cards, overdrafts, and mortgages.-Dealt with these grievances within a regulatory timeframe.-Produced a Final Response Letter addressed to the customer detailing my decision and thought process. -
Case Handling AdministratorDiana Duggan Associates Sep 2012 - Dec 2012Warrington, United Kingdom-Provided administrative and clerical support to the project.-Maintained accurate records of information on electronic and hard-copy filing systems.-Liaised with senior Deloitte staff to offer feedback on set procedures.
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Stockroom Assistant & Sales AssociateNext Group Plc Sep 2011 - Aug 2012Bolton, United Kingdom
Gregory Clarke Skills
Gregory Clarke Education Details
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Frequently Asked Questions about Gregory Clarke
What is Gregory Clarke's role at the current company?
Gregory Clarke's current role is Open to new opportunities in financial services/governmental roles..
What is Gregory Clarke's email address?
Gregory Clarke's email address is c_****@****sky.com
What schools did Gregory Clarke attend?
Gregory Clarke attended University Of York, Lancaster University.
What are some of Gregory Clarke's interests?
Gregory Clarke has interest in Education, Arts And Culture.
What skills is Gregory Clarke known for?
Gregory Clarke has skills like Oral And Written Communication Skills, Analytical Skills, Research, Teamwork, Presentations, People Skills, Time Management, Credit Cards, Customer Service, Critical Thinking, Management, Customer Experience.
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