When I realized that I could provide better services on my terms, I launched my own business with nothing more than what personal capital I had and a vision for what I wanted to do. As owner and only employee at the start, I managed every aspect of company operations; estimates, and sales. With a closure rate over 60%, I very quickly needed to delegate administrative tasks to an office manager. I retained direct control of everything else: bidding, procurement, execution, punch list completion and warranty follow up and performed nearly all the work hiring temporary assistance of up to 5 laborers when necessary. I resolved any issues or challenges that occurred and handled all customer concerns personally. I dealt daily with customers, vendors, subcontractors, developers’ representatives, tenants, neighboring home owners, prospective buyers, real estate agents, and new owners.

I monitored the teams in the field ensuring they were able and equipped to perform the duties to which they were assigned. In addition, I performed quality control and warranty claims investigations.

As superintendent I worked primarily on renovating and upgrading apartment buildings to be converted to condominiums. I was responsible for supervising, scheduling, job site safety and payroll for Monarc employees in the field. During my time with the company I had zero lost work injuries on my jobs and was recognized twice for scoring highest on surprise safety inspections. I was also tasked with co-ordinating and scheduling subcontractors, ordering materials, notifying residents of work to be performed in their apartments, executing change orders, and other duties as required. As representative for Monarc in the field I was expected to be professional yet personable when dealing with vendors, subcontractors, developers representatives, residents, neighboring home owners, prospective buyers, real estate agents, and new owners.