Gregory Coons Email & Phone Number

Scottsdale, Az, Us

San Francisco, California, Us

San Francisco, California, Us

Conducts quality assurance validation review of claims to maintain and foster regulatory and compliance requirements with the Electronic Funds Transfer Act (Regulation E), Availability of Funds and Collections (Regulation CC), Consumer Financial Protection Bureau (CFPB) policies as well as Visa rules, regulations and guidelines of both internal and external policies.

San Francisco, California, Us

Conduct financial fraud and non-fraud claim investigations in compliance with the Electronic Funds Transfer Act (Regulation E), Availability of Funds and Collections (Regulation CC), Consumer Financial Protection Bureau (CFPB) as well as Visa rules, regulations and policies.

Falls Church, Va, Us

• Conduct daily, weekly, and monthly quality assurance audits of customer disputes for accuracy regarding health insurance enrollment through the Federally Facilitated Marketplace.• Provide recommendations for updates to standard operating procedures, and identify standard work instructions for case analysis.

• Develop standard operations procedures, work instructions and forms for operations division of Microsoft Authorized Refurbisher in support of Quality Management System.• Audit incoming product and monitor quality standards of product through the manufacturing process.• Supervise team of auditors for incoming and outgoing inspection of product.

Falls Church, Va, Us

• Conduct outreach to health insurance issuers to verify enrollment data for case analysis of customer disputes regarding enrollment through the Federally Facilitated Marketplace.• Write work instructions and process of handling inbound and outbound calls to health insurance providers for Support Analysts.

Hudson, New Hampshire, Us

• Senior Quality Assurance (QA) Inspector for all phases of sapphire crystal growth to trace material production, maintain quality standards, and develop operating procedures for product inspection, material review, and audit reporting in the world's largest sapphire growth facility.• Worked directly with vendors, and customers in Shenzhen, Huizhou and Meizhou, China to inspect product, audit processes, and standardize procedures internationally using quality control plans (QCP).• Addressed quality, safety and production concerns and documented incidents arising during material manufacturing to ensure compliance, and conformance to standards including: ISO 9001, ISO 13485, the Food and Drug Administration (FDA) and Occupational Safety and Health Administration (OSHA).• Identified product non-conformance as lead quality auditor, and inspector for process, and quality engineers during design of experiments (DOE), and provided reports to help establish root cause analysis.• Managed audit teams for internal, and external audits to maintain ISO 9001, and ISO 13485 compliance in accordance with FDA 21 CFR Part 820 of the Food and Drug Administration for product development, and adherence to quality, and medical device manufacturing standards.• Investigated customer complaints to establish traceability, and maintain accountability, within quality management system (QMS) to initiate corrective and preventive actions (CAPA) as necessary using eight disciplines (8D) methodology for continuous quality improvement (CQI).• Established incoming quality inspection (IQC) procedures, documented device history records (DHR), and developed inspection criteria for material inspection to identify trends in material failures.• Trained 20+ quality technicians, and inspectors to perform product inspection for incoming material, in-process quality checks during manufacturing, and final outgoing quality check (OQC).

Scottsdale, Arizona, Us

• Senior Quality Assurance (QA) Inspector for all phases of manufacturing to maintain quality system standards in compliance with ISO 13485, and FDA 21 CFR Part 820 of the Food and Drug Administration for global medical device manufacturer.• Managed material review board (MRB) meetings to identify trends in non-conforming material (NCR) and establish patterns in material failure modes for root cause analysis investigation (FMEA).• Supervised audit teams, and documented monthly reporting for supplier qualification, as well as internal and external audits of established quality management system.• Investigated customer complaints to establish traceability, and maintain accountability within quality management system (QMS) to initiate corrective and preventive actions (CAPA) as necessary using eight disciplines (8D) methodology for continuous quality improvement (CQI).• Provided audit results, and communicated material review board (MRB) dispositions to all team levels through executive management in weekly meetings, monthly reporting, and quarterly management review.• Established incoming quality inspection (IQC) procedures, developed inspection criteria, performed first article inspection, and created device history records (DHR) for material inspections.

Us

• Provided AT&T and 2Wire customers with over-the-phone hardware and software installation assistance for DSL service.• Trained new help desk technicians to provide remote assistance for Digital Subscriber Line (DSL) customers.• Recommended external services for customers needing further assistance with software and hardware related issues.

Gilbert, Arizona, Us

• Answer 911 emergency calls, and non-emergency phone lines for the Town of Gilbert Police Department.• Dispatch Police Officers to emergency calls for service.• Assist detectives with investigations, and in managing, monitoring, and tracking persons of interest, and stolen property within ACJIS, and NCIC databases.

Bensenville, Il, Us

• Answer 911 emergency calls, and non-emergency phone lines for the Village of Bensenville Police Department.• Dispatch police, fire, and emergency medical services (EMS) to emergency calls for service• Assist detectives with investigations, and in managing, monitoring, and tracking persons of interest, and stolen property within ILEADS, and NCIC databases.

Phoenix, Arizona, Us

As Manager of Operations with MedAire Inc., I was directly responsible for a team of 30 communications specialists of a 24/7/365 emergency telemedicine call center. My responsibilities include: interviewing, hiring, employee coaching, training, development, and corrective action. One of accomplishments while with MedAire Inc. was designing a proprietary database of over 140 air ambulance companies located throughout the world; this developed into a service offered by MedAire, Inc. as a global emergency response program for corporate and commercial aviation clients. My role in developing training, work instructions, policies, and procedures helped MedAire, Inc. achieve ISO 9001:2001 certification in December of 2000.

Associate Of Science - As, Computer And Information Sciences And Support Services

Lean Six Sigma Green Belt

Education record