Gregory Crite Email & Phone Number

Louisville, Ky

Responsible to develop and implement the strategic plan to reduce the Dishwasher business Total Cost of Quality and improve customer and consumer satisfaction. Critical deliverables include: effectively operationalizing the QMS, implementing fabrication and assembly process controls, teaming with the engineering team to define and implement high priority product design projects, and developing a strong quality culture within the operations team.

Louisville, Kentucky Area

Joined the business ERP effort and built the services team to deliver the ERP software functionality for the Consumer Home Services business. Gained knowledge of the Oracle software and the agile development methodology.Successfully launched the stainless steel tub dishwasher NPI program. Led activities to complete all NPI manufacturing deliverables, including: manufacturing reviews, materials layout and flow, information system definition, and managing the closure of the startup action items. Hit the launch date and startup inventory targets.

Louisville, Kentucky Area

Joined the Factory Service team as the West region manager in '06 and was promoted to GM in '07 where I led $170mm GE appliance service business with 1000+ service technicians, two dispatch centers, and 31 salaried service leaders. Integrated the GE Factory Service and Customer Care Third party servicers into a single organization, enabling improved “Seamless Service”. Deliverables include:Safety: Improved technician safety, reducing the OSHA recordable rate by 38%Quality: Institutionalized the consumer first culture with the quality initiative to “make each call perfect”. Increased technician average QOS survey scores to 93%, +8%, with 85% of the technicians above 90%. Out of Warranty Growth: Focused the team on OW Growth, increasing revenue by 42% to $99mm, with OW premium service, Web marketing, optimized service pricing, and expanding service offering to third party service providers. Profitability: Expanded service offerings to the new Hybrid water heater product lin. Negotiated a 2 year wage freeze in all union and union free zones and set the stage for future profitability by negotiating the first competitive tiered wage agreements in 14 zones.

Phoenix, Az

Louisville, Kentucky Area

Achieved MBB certification in Consumer Home Services. Led and successfully certified the 6 member six sigma BB team supporting all Consumer Home Services functions, including: call center operations, GE Factory Service, Customer Care 3rd party network, Concessions management, Parts distribution, and Service contract sales.Achieved Six Sigma Black Belt certification by delivering quality and productivity improvement projects in the Dishwasher manufacturing plant.

Louisville, Kentucky Area

Manufacturing manager of the 3 shift dishwasher rack operation. Supervise 4 salary & the 154 unionized hourly workforce. Manufacturing Assembly Line Unit Manager responsible for leading a unionized workforce of 116 people.

Louisville, Ky

Finished Goods Inventory Manager and Team Leader for the Range Product Line. Led the Range PSI team to provide high product availability and achieve cash flow targets.

Mt Vernon, In

Manufacturing Operations Manager for Powder Control & Color Lab (55 people) in highly matrixed LEXAN Finishing Operation (290 people, 550MM lbs/yr

Mt Vernon, In

Production Engineer charged with capacity creation in sold-out LEXAN business. Team leader of $590M Color Lab consolidation project.

Amsterdam Area, Netherlands

Process Automation Supervisor at ABS manufacturing facility. Responsible for integration of two site automation teams and development of IT solutions to support plant modernization in competitive ABS market.

Selkirk, Ny

Process Control Engineer in PPO extrusion finishing plant. Responsible for project implementation, production support, and process optimization

Selkirk, Ny & Anaheim, Ca

Obtained cross-functional experience through completion of four manufacturing assignments in Noryl Finishing Operation and Utility & Motor Service Shop.

Master Of Science (Ms), Industrial Engineering

Bachelor Of Science (Bs), Industrial Engineering, Graduated With Highest Distinction

College Prep, Graduated Valedictorian

ADDITIONAL EDUCATION • GE Manufacturing Management Program graduate • Black Belt Leadership Course • Six Sigma Training Course • Manager.