As an Agency Claims Director, my main responsibility is to oversee and manage the claims department within the MMA insurance agency. Job description:1. Leadership: Provide strong leadership and guidance to the claims team, ensuring that they have the necessary resources and support to effectively handle claims.2. Strategy Development: Develop and implement strategies to improve the efficiency and effectiveness of the claims process, including streamlining workflows, implementing new technologies, and enhancing customer service.3. Performance Management: Set performance goals and objectives for the claims team, monitor their performance, and provide regular feedback and coaching to help them achieve their targets.4. Compliance: Ensure that all claims processes and procedures comply with industry regulations and company policies, and take appropriate action to address any compliance issues.5. Customer Service: Ensure that claims are handled promptly and professionally, and that customers receive excellent service throughout the claims process.6. Relationship Management: Build and maintain strong relationships with insurance carriers, brokers, and other stakeholders to ensure smooth claims handling and resolution.Overall, as an Agency Claims Director, my role is crucial in ensuring the efficient and effective handling of claims, maintaining a high levels of customer rentention, satisfaction, and driving the success of the claims department within the agency.

Provides proactive coverage and claims strategy advice to clients on practice-specific or line of business claims.Monitors and drives claims process to ensure progress from notification through to closure.Liaises with insurers and their advisors on queries and policy coverage discussions.Participates in the development of strategic business plans for a line of business at the major account level. Drives insurer service and relationship discussions and provide high-level policy wording feedback.Monitors insurer response and engages with insurers and their professional advisers on queries and policy coverage discussions

With moderate direction, handles single and multi-party personal or commercial line claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.• Document claims file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity personal or commercial line claims.• Exercise judgement to determine liability by gathering and analyzing relevant facts; utilizing applicable law; establishing basic principles of negligence.• Exercise judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.• Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate.• Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.• Assess damages by calculating applicable damages or range of damages allowed by law.....

JOB SUMMARY:Investigates and resolves personal lines property damage claims via phone and face-to-face claims handling of a moderate to severe nature. Promotes and provides "On Your Side" customer service. Responsible for the handling of claims in accordance within prescribed authority and adhering to best claims practices.

Consistently provide outstanding customer service, while ensuring estimates are accurate and in line with company policy. I was recognized by senior management for most claims referred to “Fast Path Team” resulting in early claims settlement. I created a customer service template to expedite communication to our customers. My most notable contribution to the organization came in the form a customer service template I created that is used to in e-mails and letters to provide the customer a personal introduction to the desk adjuster. It also provides the customer with the next steps in the claims process. The template was created to increase Improve survey results as well as improve internal audit results. . In the report at the end of the second quarter of 2012, customer service scores improved by 6%. As a result of my service background and passion for my job and my service to others, I received a nomination for the 2012 3rd Quarter ACE award. The ACE award is a peer–to-peer recognition program used to recognize co-workers who make it easy to do business, build relationships and see it through when interacting with agents, customers and fellow employees. It’s also a way to recognize those who go above and beyond to surprise and delight their internal or external customers.

I maintained an average of $15,000.00 in Life, Home and Auto sales each month. I also received a award from regional and corporate directors for outstanding life sales as a first year sales agent. My most rewarding accomplishment was establishing and maintaining professional relationships that nurtured new customers, new sales and new opportunitiesNational recognition award “Life Sales” within first year (2008)Agency ranked in the top 10 commercial agencies for the State of TX (2008)

I supervised a team of ten licensed associates and my main job function was to provide coaching and feedback and to encourage professional development. I reviewed phone status reports, conducted root cause analysis, completed budget analysis and monthly reports on team performances to keep team members and senior leadership informed of current performance results. I was recognized by the Assistant Vice President and Directors as the top supervisor in the region for overall team performance. I obtained Lean Six Sigma Certification and worked closely with the Green Belt member to create and implement “Best Practices” utilized in all regions. We utilized “Best Practice” when we opened and trained new associates and supervisor in a new office in Tucson, Arizona.