Gregory Davis, Mis Email & Phone Number

Wylie, Tx, Us

United States

Richardson, Texas, United States

Sr. SRO Maintenance

Richarson, Tx

• Utilize custom monitoring software and internal ticketing system to provide customer support• Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components• Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESXServer• Simple operating systems administration to include troubleshooting of login, password and connectivity issues• Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customerconfigurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers• Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances• Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays• Complete customer configuration maintenance's including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required• Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling• Provide technical communication relating to customer configurations in a concise, professional manner• Adhere to company security policies and procedures, including health and safety and local governing requirements as directed• Execute and maintain meticulous 5S and housekeeping practices• Demonstrate no less than full performance in a continuous, consistent, measurable manner• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers

Richardson, Tx 75081

Responsible for developing beginning of shift task lists to organinze team member for the shift.Effectively lead regular team meetings which focus employees on daily targets and technical refreshers that have been outlined by Management.Acts as an escalation point for the site team. Responsible for assisting the team on solving complex issues or escalating further to the Site Manager.Work directly with Site Manager to develop effective performance improvement plans and annual reviews.Complete hand off reports that communicate team progress and properly documents items being transferred to the next shift.Responsible for taking site assignments provided by Manager and coordinating with site team to accomplish specific shift targets.Responsible for training local staff and working with Site Management to track progress and performance. Training plan and milestones are defined and presented to the Shift Lead by Management.Responsible for identifying strengths and areas of improvements for team members. Working with team members to improve individual and team performance.Train new technicians and oversee workflow throughout the day.Oversee schedules of employees to ensure there was appropriate coverage on the shift.Assist technicians with troublesome tickets to ensure that they are handled properly andprovide back up in case the work flow becomes heavy.Work management assigned projects and assured accuracy throughout them, making sure allrequirements and deadlines are met

Dallas Datacenters

Rack, build, cable, configure, and provision Cloud and Customer serversRack, cable, and deploy Cisco Layer 2 networking equipmentTroubleshoot, test, quality assurance of server hardwareProfessionally resolve hardware issues via trouble ticketTroubleshoot and resolve problems with basic network and operating system installations andconfigurations.Monitor and assist our automated provisioning system for new server ordersMonitor and escalate issues with customer's servers as necessary

Plano, Texas

• Maintain, monitor, service and update MS Server 2003 and Server 2008• Maintain, monitor and troubleshoot MS Windows XP and Windows 7 Enterprise workstations • Install, troubleshoot and maintain Ethernet network infrastructure• Install needed upgrades to workstations for new and updated quality database software • Install and manage workstation imaging and placement. • Maintain and monitor network backup with Backup Exec.• Maintain and monitor backup of production machine files and CAD/CAM programs. • Create and maintain MS Hyper-V through Windows Server 2008• Maintain Customer Software:o VMWareo Oracleo Vision: Data tracking software• Image and update PCs through Acronis Data Backup and Disaster recovery software.• Create, maintain, and update MS Access databases for company use.

Plano, Texas

Electronics Manufacturing - Out Of Business

Computer sales and service.Network consulting, business install and maintenance. Network install home and small business, onsite.

Master’S Degree, Master Of Information Systems, 3.80

Masters of Information Systems. CompTIA A+ certified Currently working on my CompTIA Security +, and CISA.

Bsit, Information Technology, 3.58

Bachelor Of Science in Information technology