Assist field technicians resolve complex issues outside of the scope of the service manual in a timely manner.Ensure that when necessary a follow up call is made to validate repairs are progressing without any additional issues. .Maintain a timely manner of assistance while ensuring that each interaction maintains a consistent quality.Training of new hire employees in key responsibilities relating to the job of a phone support technician.Discover and monitor trending issues as… Show more Assist field technicians resolve complex issues outside of the scope of the service manual in a timely manner.Ensure that when necessary a follow up call is made to validate repairs are progressing without any additional issues. .Maintain a timely manner of assistance while ensuring that each interaction maintains a consistent quality.Training of new hire employees in key responsibilities relating to the job of a phone support technician.Discover and monitor trending issues as we see them appear from the field. Create internal documentation for recurrent problems to expedite troubleshooting of issues. Show less

Worked in a fast paced store environment located in downtown Brooklyn, NY. Responsible for assisting clients in resolving issues with Windows/OSX/Android and iOS relaed problems.Maintained and updated a list via paperwork and through the internal ticketing system of active repairs and shipped equipment.Made follow-up calls to our clients to ensure that repairs were done to client specifications and to schedule appointments for any lingering issues they may have.