As part of my work as a Cyber Operations Manager, I work with organizations nationwide to ensure the ongoing resilience of their critical infrastructure and operations. Some of my responsibilities include:• Provide operational management of Omega Operational Commander Center, which comprises security operations (SOC), network operations (NOC), and additional emergency services to ensure overall resilience of customer operations• Help manage ongoing support workflow to successfully meet service level agreement (SLA) objectives• Deliver project management for deployment of new hardware and software to Omega customer sites• Ensure customer success by meeting critical KPIs and milestones related to Omega services• Help drive internal improvement initiatives on an ongoing basis• Support and provide maintenance to Sophos XG and Mako networks firewalls• Manage support team through Zendesk ticketing system• Manage and support customers through Bitdefender and Sentinel One Antivirus/Antimalware solutions.• Provide daily support for customers through Datto RMM including installation, monitor and policy creation, and scripting.

• Designed, installed, & maintained wired/wireless LAN environments in convenience store environments including free customer Wi-Fi installation & security assessment• Network & router admin for port forwarding of outside connections to allow remote access for security cameras, tank monitoring, & digital message center manipulation• Collaborated with AT&T to manage router/VoIP router configuration, port forwarding & identity, & access management• E-mailed header review for phishing malware & spam control as white list/blacklist management• Malware scanning/prevention & education to end user• Conducted internal education with employees on network security, acceptable use policies, phishing/malware avoidance, & other malicious web/e-mail scamming prevention• Designed, built, configured, repaired, & did general support for over 50 office PCs including on-site & remote admin using LogMeIn Remote Access• Network printer, fax, scanner, installation, & maintenance• Assisted installation & support of Verifone Ruby Commander POS systems including network connectivity & access• Support of various POS peripherals including Tele Check, epay VeriFone terminal, & atm systems• Remote tv display systems for food service/commissary menu• Provided IT support for Windows 7 through 10 including MS Office troubleshooting & vulnerability patching & remediation• Developed & managed the incident response & risk management process for both the physical security environment as well as prevention & management of cyber threats• HR functions including interviews, hiring, discipline, annual reviews, & termination• Company procedure & policy advisory• Managed/maintained DOT driver file compliances• Trained new hires• Entered payroll into IPS Payroll software• 401k benefits, Property & Causality Ins, Workers Comp, employee benefits pkgs, & Company Safety admin

Director of Operations• All functions of Office Manager, Senior Technician, and Head of Web Design positionsOffice Manager• Customer service and customer relationship management• Managed 15 technicians• Research, evaluation, and recommendations for equipment purchases• Design, implementation and management of company policy• All functions of Senior Technician and Head of Web DesignSenior Technician• Handled corporate customer network engineering, planning, installation, and support• Provided training for technical support staff• Configuration and installation of Web, RAS, and E-mail servers• Installation and configuration of dedicated Internet Connections including DSL and Frame-relay• Assisted First Level technicians in customer problem resolution • All functions of Head of Web Design positionHead of Web Design• Onsite estimates for corporate websites• Development of Service Side scripting in iHTML and basic ASP• Assisted with graphic design and layout• Provided on going website revisions and maintenance