Analyzed and evaluated potential warranty and non-warranty repairs for Automation drives and soft-starters.Performed repairs, maintained drives lab procedures, and organized returns warehouse location.Assisted technical support with shipping of parts, and answering incoming phone calls providing basic level customer support.Assisted controls specialists with Quality Review and corresponded with customers regarding cases and returns. Coordinated field service calls and corresponded with service centers and WEG field service engineers. Handled invoicing, PO creation, and payment processing. Light technical support and report analysis for Low Voltage and Medium Voltage Automation products.Presented Department structures and Warranty Procedures to customers and internal employees. Assigned as a Jr. Key User and, later, a Key User to the company’s SAP upgrade. Assigned as a Quality Champion for the company’s ISO-9001 certification processes.Trained co-workers on processes and procedures.Wrote and revised standards and processes.

Analyzed and evaluated potential warranty and non-warranty repairs for Automation drives and soft-starters.Performed repairs, maintained drives lab procedures, organized returns warehouse location.Assisted technical support with shipping of parts, and answering incoming phone calls providing basic level support. Assisted controls specialists with Quality Review and corresponded with customers regarding cases and returns. Coordinated field service calls and corresponded with service centers and WEG field service engineers. Handled invoicing, PO creation, and payment processing. Light technical support and report analysis for Low Voltage and Medium Voltage Automation products.Assigned as a Jr. Key User and, later, a Key User to the company’s SAP upgrade.

Repaired Low Voltage Automation products.Prepared reports to customers with evaluation findings.Troubleshooting and technical support.