Gregory Dobson Email & Phone Number

Jersey City, New Jersey, United States

• Bluevine Online Banking 10/2022-Present Jersey City, NJ
• Receive and address customer inquiries by phone, maintaining the highest level of service and ensuring clarity, speed, and accuracy in answers.
• Work with other teams like Risk, Payments, and Fraud to assist business checking clients.
• Working side by side with the New Hire Onboarding Team implementing real-life call scenarios that engaged new hire critical thinking skills.
• Supporting with an outbound call campaign to make clients aware of new Bluevine products.
• Work within my function and under my assigned supervisor or team lead.

Jersey City, NJ

• Supported vendors and assignment sponsor in the onboarding of new/returning contingent workers.
• Received and addressed 50+ vendor inquiries by phone and email, daily, maintaining highest level of service and ensuring clarity, speed and accuracy in answers.
• Created and managed standard ID for contingent workers, assuring prompt accessibility to internal systems.
• Trained vendors and stakeholders in standard company processes to facilitate onboarding.
• Developed, built and nurtured relationships with stakeholders and vendors to ensure successful business transactions.
• Liaised with Global Security to conduct background checks and help verify validity of all contingent workers in compliance with company and government regulations.

Newark, New Jersey

• Fielded customer inquiries via phone and email and reviewed computer systems and/or other reference materials to complete verification process.
• Responded to, researched and resolved customer, vendor and physician inquiries, maintaining confidentiality, professionalism and accuracy, and consistently resulting in caller satisfaction.
• Utilized resources to quickly and efficiently resolve/redirect inquires, according to prescribed departmental process.
• Verified insurance packages utilizing UCSW, UIDP and TPX mainframe systems.
• Performed testing, including User Acceptance Testing (UAT).

New York, NY

• Performed 100% phone support for centers and supported proprietary software for employees and members.
• Utilized Go To Assist and MS Remote Desktop to troubleshoot WW software issues.
• Handled tickets and emails to ensure accurate and rapid completion.
• Managed profiles in Active Directory, Oracle Identity Management and Microsoft Online Services.

Computer And Information Sciences And Support Services

H.S Dipolma, Busniess, 12

Activities and Societies: Debate Team, Fencing Team, Business Education Club