Gregory Dobson Email & Phone Number

Jersey City, New Jersey, United States

Bluevine Online Banking 10/2022-Present Jersey City, NJ • Receive and address customer inquiries by phone, maintaining the highest level of service and ensuring clarity, speed, and accuracy in answers.• Work with other teams like Risk, Payments, and Fraud to assist business checking clients.• Working side by side with the New Hire Onboarding Team implementing real-life call scenarios that engaged new hire critical thinking skills.• Supporting with an outbound call campaign to make clients aware of new Bluevine products.• Work within my function and under my assigned supervisor or team lead.• Work within my function and assist entry-level employees when needed.

Jersey City, Nj

Supported vendors and assignment sponsor in the onboarding of new/returning contingent workers.• Received and addressed 50+ vendor inquiries by phone and email, daily, maintaining highest level of service and ensuring clarity, speed and accuracy in answers.• Created and managed standard ID for contingent workers, assuring prompt accessibility to internal systems.• Trained vendors and stakeholders in standard company processes to facilitate onboarding.• Developed, built and nurtured relationships with stakeholders and vendors to ensure successful business transactions.• Liaised with Global Security to conduct background checks and help verify validity of all contingent workers in compliance with company and government regulations.• Ran daily ad hoc reports for the team. • Provided virtual soft skills training, quarterly, to help promote professional development and best practices in areas such as empathy, effective communication and customer service, upholding company integrity and values.

Newark, New Jersey

Fielded customer inquiries via phone and email and reviewed computer systems and/or other reference materials to complete verification process.• Responded to, researched and resolved customer, vendor and physician inquiries, maintaining confidentiality, professionalism and accuracy, and consistently resulting in caller satisfaction.• Utilized resources to quickly and efficiently resolve/redirect inquires, according to prescribed departmental process.• Verified insurance packages utilizing UCSW, UIDP and TPX mainframe systems.• Performed testing, including User Acceptance Testing (UAT).

New York, Ny

Performed 100% phone support for centers and supported proprietary software for employees and members. • Utilized Go To Assist and MS Remote Desktop to troubleshoot WW software issues. • Handled tickets and emails to ensure accurate and rapid completion. • Managed profiles in Active Directory, Oracle Identity Management and Microsoft Online Services.

Computer And Information Sciences And Support Services

H.S Dipolma, Busniess, 12

Activities and Societies: Debate Team, Fencing Team, Business Education Club