Gregory Downey Email & Phone Number

Charlotte, North Carolina, United States

• Responsible for leading monthly control reports and testing; determining reporting scope and collaborating with impacted business lines and partners on remediation.
• Lead policy adherence reviews of new and materially changed procedures and learning materials for alignment to company policy.
• Responsible for creating and generating new hire training reports working closely with project managers and business partners to present risks for adherence to the new hire training deadlines.
• Identify and address emerging risks by presenting trending topics and concerns to leadership and business partners.
• Present opportunities for process improvement through procedure and JIRA issue identification, calibration, and feedback.
• Consolidate reporting methodology, rectifying process gaps and updating for policy alignment.

Charlotte, North Carolina Area

• Gather client requirements to ensure the product deliverables meet client expectations.
• Report on discrepancy trends and identify system functionality or configuration updates that will reduce errors.
• Review export expectations in relation to error reports and communicate with the vendor if results are outside of expectations.
• Run and work audit reports to ensure all member records are accurate and transactions have been processed correctly, resulting in accurate coverage.
• Manage client deliverables, track progress and complete assigned work on company software.
• Utilize the system to execute weekly, monthly & quarterly processes necessary for client success.

Charlotte, North Carolina Area

• Audit client accounts and analyze the data to identify if there are issues and determine an effective resolution.
• Accountable for resolution of all operational exposure issues for client account.
• Ensure requirements are delivered with a cost effective manner and are aligned with the overall department and business case.
• Provide clients with exceptions, alternative solutions to requests, and identify possible plan design alternatives.

Des Moines, Iowa Area

• Assist financial advisers with establishing new accounts, ensuring all necessary documents are on file for clients.
• Maintain accurate and complete data on existing client files. Respond to telephone, written, and electronic inquiries from internal and external customers including registered representatives regarding account status.
• Act as a liaison between customers/representatives and institutions including banks and clearing firms.
• Communicate with internal and external customers to ensure that operations policies and programs are meeting the customer’s needs.
• Perform various account calculations/reconciliations. This includes calculating interest and dividend payments and processing incoming contributions and outgoing distributions.
• Analyze various operations programs for effectiveness which includes commissions, data transfer and storage, account setup and maintenance, management reporting.

Bachelor Of Business Administration (B.B.A.), International Business

Activities and Societies: Phi Kappa Psi, Rugby, Gospel Choir, German ClubObtained a major in International Business with minors in.

Education record

Activities and Societies: Advanced German language courses with cultural studies.