Gregory Dunkley Email & Phone Number

Dubai

Dubai, United Arab Emirates

• Responding to guests feedback/complaints in a professional and timely manner • Maintaining the standard of the hotel by conducting Quality checks based on IFH checklists • Conducting Monthly quality meetings with all HOD’s and the General Manager • Responsible for updating, monitoring and sending monthly reports including: Food and Beverage comment card reports, Hotel comment card reports and net promoter scores• Preparing data for Management yearly appraisals based on the set KPI’s• Implementing QMS within the hotel based on ISO (International Organization for standardization), including conducting internal audits and ensuring that each department has a quality manual in place• Preparing and conducting the staff orientation for McGettigan’s Irish Pub (part of the Bonnington Hotel) • Assisting the Human Resources Department with hotel events and conducting interviews for potential candidates

Dubai, United Arab Emirates

• Assisting and escorting guests• Handling guest complaints queries and requests • Overseeing Transportation and Concierge• Responsible for replying to guests comment card feedback • Assisting in any other duties when required by the Front Office Manager• Conducting regular department training • Responsible for Rosters and Time sheets • Coordinating and arranging activities for guests• Assisting all departments in being receptive to the needs of guests • Tracing relevant statistics about clientele• Coordination for the smooth movement of VIP Guests

County Dublin, Ireland

• Responsible for the Rosters and daily timesheets. • Dealing on a shift basis with any customer requests, queries and complaints in a polite, attentive and professional manner.• Responsible for the daily-running of the Restaurant and Breakfast room.• To Liaise with the department-heads at the end of the week to discuss and issues that need resolving, i.e. employees, stock, maintenance…etc • Attend and sometimes ran Management meetings where all points of concern where raised.• Helped with the recruitment and selection of new staff and aided the HR manager with all inductions.• Was heavily involved in making sure all HACCOP and Fire Safety procedures were being followed.• Started an initiative for receptionists that helped increase sales and upgrading Ratio’s in the hotel.

• To greet the customers and identify their specific reservation.• To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.• To allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.• To issue the key card.• To liaise or alert hall porter so that the guest’s luggage is taken to his room and the key issued.• To update occupancy list, giving copies to hall porter and telephonist.• To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.