Oversee all FirstKey Homes leasing activities. Subject matter expert of leasing activities- leverage sales knowledge to enhance operations, implementing initiatives, driving monthly goals and occupancy results, communicating important updates on leasing activities and advising internal partners regarding practices and policies.Partner with business leaders across FirstKey Homes to understand current leasing model, platform and metrics. Assess organizational strengths, capabilities and gaps to determine areas of process improvements. Report updates to relevant stakeholders and recommend solutions to enhance operations.Conduct regular leasing meetings to drive performance and accountability with the leasing team.Established key performance indicators for each market to measure leasing operations.Manage and direct activities within FirstKey Homes leasing platforms such as Yardi Voyager, Rently, and Single-Family Rental Microsoft Dynamics 365 platform. Lead all platform updates and initiatives in collaboration with IT resources. Oversee external solution vendors, including managing offshore applications and underwriting team and call center.Train, develop, manage and evaluate direct reports to achieve departmental and FirstKey Homes goals. Coach and mentor direct and indirect reports to achieve leasing targets.Scan external markets continuously to identify emerging leasing practices, trends and technologies. Evaluate and recommend practices that will optimize leasing operations.

Manage portfolio of 600 homes within guidelines of quality standards, operating objectives and goals. Provide leadership and daily management over assigned area and team responsible for MSA.

Senior operations analyst of data within proprietary database and Yardi Systems.

Manage all aspects of operations for government partnering organization. This includes hiring and managing staff; preparing and auditing company invoices; client management; government proposals; activity reporting; project management on system enhancements for company database.

Managed dental and vision policy sales in three (3) state region. Conducted marketing to broker/consultants and directly to select enterprises. Initiated public speaking engagements through various industry organizations in order to create knowledge about my organization’s expertise and differentiate our products from other like products within the marketplace.