Responsible for the implementation of security protocols as assigned. Leads development of all security officers on site.

Provides security across various sites.

Assists the bar manager in developing beverage menu, inventorying product, and developing bar staff. Creates classic and custom cocktails using various spirits, juices, cordials, and other ingredients.

Currently assigned as a sergeant within our company civil military operations center.Tasked with collating information provided from teams and analyzing it in order to create products and recommendations for presentation to higher echelons.Supervises lower enlisted soldiers in maintaining the army standards and growing as individual soldiers, eventually leading to promotion.

Ensured the proper implementation of the Alvaria Contact Center solution. Worked as the lead technical POC ensuring the transition from sales to support was seamless.

I am the project consultant responsible for managing the technical aspects of implementing the Mitel MiCloud UCaaS platform for clients. My day to day duties include responding to knowledge questions regarding the system, resolving installation snags, troubleshooting system issues, and managing/updating licensing and configurations across our spectrum of applications.

First line technical support for existing clients, responding to ticket requests via email and phone.Provided technical guidance to the advanced customer care team prior to authorizing escalation to the engineering team.Trained new additions to the engineering team on standard operating procedures for handling technical support requests, and investigating issues within the Mitel platform.Diagnosed platform issues and gauged whether the issue was considered standard, urgent, or an emergency, along with determining the range of effects across multiple clients.Assessed basic network requests and provided guidance on implementing network protocols in order to make clients compatible with the MiCloud platform.

Assisted with day to day requests from clients, including adding new users to the account.Directed clients on using self-service tools in order to more efficiently interact with the system and reduce ticket clog.Assessed whether scope of work required escalation to engineering or programming teams.Acted as knowledge lead within the team on various new product rollouts including our Salesforce API and Contact Center reporting.

Worked as a Consultation Agent within Geek Squad providing support for installing applications, updating operating systems, and setting up client computer hardware.Provided initial assessment of damage liability under Geek Squad protection plans and worked with clients to either fix or replace their products.

Assisted in redesigning the Saunders College of Business website using multiple Adobe Creative Suite applications.Created content for the college twitter and facebook feeds focused on upcoming events and developing interest in the undergraduate and graduate programs.Managed the Saunders Alumni Newsletter under the supervision of the Alumni Office.

Engaged with shoppers entering the Computer and Home Theater departments, ensuring they felt welcomed.Offered assistance in buying computers and determining if guests needed additional accessories or software in order to complete their purchase.Helped create customized home theater solutions in order to ensure guests received the desired level of enjoyment from their purchases.

Provided exceptional customer service to our retail customers.Ensured the accuracy of daily orders for our wholesale clients