Gregory Gauthier Email & Phone Number

Tampa, Fl, Us

Clearwater, Florida, United States

• Used CRM and SaaS to implement and process medical claims for customers • Diagnosed and resolved client SaaS issues including system crashes, reboots, and slow operation time. • Performed SQL analytics to assess problems with customer medical claims processing• Worked with customers to update configuration settings, software usage issues including login difficulties, and general product support.

Hudson, Florida, United States

• Handled Customer Inquiries and Account Management• Processed home utility insurance sales for customers.

Tampa/St. Petersburg, Florida Area

Product Management Analyst for industry leader in Digital Customer Service Solutions with Knowledge and AI- Authored product feature guides and tutorials.- Tested new system releases - Identified and reported knowledge product feature bugs. - Collaborated with Sales to record and produce product demos using Camtasia application for public facing resources and customers.- Authored functional requirements for new product features and updates.- Processed new ideas… Show more Product Management Analyst for industry leader in Digital Customer Service Solutions with Knowledge and AI- Authored product feature guides and tutorials.- Tested new system releases - Identified and reported knowledge product feature bugs. - Collaborated with Sales to record and produce product demos using Camtasia application for public facing resources and customers.- Authored functional requirements for new product features and updates.- Processed new ideas internally and externally from customers for product enhancements using Aha! Roadmaps and JIRA.- Helped to deliver on time product feature updates using Agile methodologies.- Organized, presented, and distributed weekly minutes to team.- Created Guided Help Case bases for end user procedure guides. Show less

Tampa, Florida, United States

Managed Services Analyst for Healthcare, Finance, and Retail customers.- Built and monitored reports, KPI’s and dashboards for customers.- Researched and documented functional requirements from customers.- Reviewed knowledge operational… Show more Managed Services Analyst for Healthcare, Finance, and Retail customers.- Built and monitored reports, KPI’s and dashboards for customers.- Researched and documented functional requirements from customers.- Reviewed knowledge operational processes and optimized workflows leading to greater user efficiency.- Researched and implemented solutions for customers and internal resources.- Established accurate reporting techniques with analytics software.- Worked on customer support cases using Ticketing Management Solution.- Authored Virtual Assistant guided help sessions for customer applications.- Created content management workflows and optimized customer applications. Show less

Tampa/St. Petersburg, Florida Area

GMS IT Robustness Intern for Biopharmaceutical Technologies- Migrated SharePoint 2013 features & content to the latest 2016 edition- Integrated Kanban system in SharePoint for Change Request handling- Designed, optimized and organized team site layout.- Automated tasks using SharePoint Designer and C#- Produced Change Request Reports Weekly

Bachelor’S Degree, Business Analytics And Information Systems, 3.8/4.0

Activities and Societies: Member, NSLS (National Society for Leadership and Success)

Associate’S Degree, Business Administration And Management, General, 3.43/4.0

Associate’S Degree, Computer Program Analysis, 3.43/4.0