Gregory Gilchrist Email & Phone Number

Incorporated functions and responsibilities of the Associate Artisan Underwriter role.Continued learning of department underwriting procedures from the underwriting manual.Developed and maintained relationships with existing brokers.Developed new relationships with brokers.Communicated with brokers to answer questions, explain decisions, and build and maintain productive relationships. Responded via phone, email, and chat. Responded appropriately and promptly to service requests. Managed time effectively and work in a fast-paced environment.Assisted department in meeting annual company goals for profitability, renewal retention, revenue growth, and new business production.

Collected, reviewed, and entered rating information into the system to provide quotes and resolutions to clients for complex endorsements.Processed endorsement changes including cancellations and reinstatements for Commercial Risks as indicated in the Commercial Underwriting Guide and Procedures Manual.Assisted with providing training on policy systems and underwriting procedures. Generated, ordered, and reviewed inspections. Identified potential risks and notified senior underwriters appropriately.Developed a strong knowledge of various markets in which the company operated to understand trends and enhance the accuracy of underwriting.Communicated with clients daily via phone and email.

Owned the customer experience by answering inbound phone calls, emails, or other contacts from customers, agents, and third parties.Applied personal lines insurance knowledge to assist customers with billing, credit, and premium changes.Provided a complete and accurate solution to the customers’ questions.Contributed to a Root Cause Solving Project to increase service representatives, use of the knowledge management tool.

Columbus, Ohio Area

Handled inbound calls from financial institutions and credit/debit cardholders.Determined potential fraud and resolves disputes.Answered questions regarding financial transactions.

Columbus, Ohio Area

Made outbound and received customer calls to negotiate settlements. Secured payment arrangements for customers who were past due on their credit card accounts.Manually dialed, skip traced, and utilized automated dialer to communicate with customers to make payment arrangements.

Columbus, Ohio Area

Answered incoming phone calls from policyholders, insurance agents and/or auto glass shops.Gathered all necessary information for the claim, including verifying insurance coverage and deductible amounts.Participated in the Safelite claims adjusting training program.

Columbus, Ohio Area

Responded to Department of Insurance and Better Business Bureau Inquiries.Handled CEO, Executive, and Social Media Complaints.Resolved claims disputes involving the service center.Provided policy analysis for multiple personal lines products.Recommended process and procedure improvements.Provided coaching and feedback to the service center

Columbus, Ohio Area

Assisted associates as an internal subject matter expert.Educated and motivated service representatives. Partnered with Knowledge Management to improve and develop training resources.Handled escalated calls from service representatives.

Lynchburg, Virginia Area

Handled incoming calls from customers, agents, and third parties.Provided counseling regarding insurance needs.Answered questions regarding policy coverage and limits.