Greg B. Golden Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Greater Atlanta Area

I recruited and hired Team Members and Management for the Atlanta Metro market. I also manage multiple store locations, including 17-19 stores consisting of 350- 400 members. Recruitment and hiring process are performed seamlessly since I assist Operations Supervisors and GMs. I assessed financial requirements by budgeting and forecasting resources and monitoring ATS and HIRE recommendations by leveraging technical expertise in the current recruitment process which is challenged by the ongoing pandemic. I have significantly reduced turnover by 15% in a fast-paced market with a 92% attrition rate by assisting GMs in recognizing talent. I oversaw the daily operations of a $3.5M Lawrenceville store ran by 20 personnel by managing ongoing training, development and performance for Sales Managers. Speaking of accomplishments, I have contributed significantly to the company’s expansion and growth. I led a group of 15 corporate interns in a 3-store tour, orienting them to store diversity, demographics, and sales volume. Due to exemplary leadership and management, I was recognized #2 among 15 Atlanta stores by leveraging strategic cost control and career start-up process for the new hires. Furthermore, I contributed to the promotion of 3 co-managers to General Managers and 6 Associates to entry-level manager roles. In addition, managed full cycle recruitment for eight new stores, three of which were in new markets.

Atlanta Metropolitan Area

Recruited by a RaceTrac EVP in response to an exceptional customer engagement experience at Genesco. Following a two-month fast-track management program selected to oversee day-to-day operations of a $3.5M Lawrenceville store with 20 personnel. Managed ongoing training, development, and performance (sales and service) for Shift Managers and Associates. Concurrently recruited candidates for General Manager peers over other Atlanta stores.Key Impact:• Leveraged career history of success identifying and developing top-performing personnel to recruit seven high-caliber candidates (including a General of a $2.5M store and an Assistant Manager) for metro Atlanta peers.• Reduced a high rate of turnover 20% within two months for the Snellville store via training and communications.• Initiated first-ever participation in the corporate “Associate of the Month” award, creating store-level criteria (i.e. customer engagement, transaction time, food waste reduction) and instilling competition via a $25 gift card.• Achieved #2 ranking for food sales margins among 15 Atlanta stores via strategic cost control and staff training.• Promoted three Co-Managers to General Managers, and six Associates to entry-level Manager roles

Atlanta, Georgia

In this capacity, I supervised, led, and managed multiple stores, including a $5.5M, five-store Atlanta area following a statewide reorganization and consolidation from 28 to 15 stores. I also enhanced work results by enhancing the hiring process, overseeing recruitment, development and performance of managers. To control the sales process and ensure upward trajectory, I spearheaded the implementation of a new customer service/ engagement training program.In addition, I have been selected to oversee the hiring event at Genesco Holiday last 2016. Through effective store management, I have bolstered annual revenue as evidenced by upward movement from $800k to $950k, realizing targets exceeding $200k above average.Moreover, I obtained exceptional sales results by achieving targets for 18 consecutive months, significantly outperforming peers within a 15-store district achieving an average of 3 months of consecutive sales goals. I also promoted customer retention by 5% and sales by 22%, while reducing shrink by 20% for the Cumberland Mall store.

Atlanta Metro Area

Here, I executed retention/loss prevention plans to ensure continuous business operations across multiple store locations. Being appointed as the Hardlines Manager, I also manage high-volume stores in Alpharetta and Norcross with $16M and $12M in sales respectively. In addition, I recruited 19 high-performing personnel over a 6-year tenure to complete the staffing for the Atlanta area. I have developed and improved underperforming stores, including the store in Mall of Georgia with negative sales in 2009. Moreover, I decreased the associate turnover by 76% from 92% to 16%, while increasing loss prevention audits by 20% within 60 days.

Lithonia, Georgia

In this role, I managed a newly-opened store at Lithonia, GA during the rapid expansion from NY area to southeastern market consisting of 12 stores. In addition, I led the startup of a 4,500 SF retail store comprising of 40 members. I have always been fond of developing and empowering people, wherein I have coached, directed, and trained 40 assistant managers and associates, including an Assistant Manager who was promoted to Store Sales Manager. Furthermore, I facilitated the implementation of a new loss prevention program in 100+ stores and regional training program across 40+ stores.In this capacity, I’ve built the brand a name on the internet through social media sites. In addition, I assist clients in navigating the website, troubleshoot problems. I also work proactively in helping clients in their business development.