Supervises, manages, and directs a team of travel process experts and charge card staff responsible for maintaining the operational functionality of SI's travel system and charge card services. Provides expert, authoritative advice and guidance on a broad range of travel-related matters. Serves as the SI point-of-contact for the Concur travel system contractor, and is responsible for ensuring that the contractor is aware of all newly identified and on-going problems with the systems, and works with the contractor to ensure the fastest fixes possible. Assesses SI-wide travel-related activities and identifies and recommends necessary policy and procedure changes for improved Travel Management Office operations and customer services. Oversees the day-to-day operations of the Charge Card Program and coordinating issuance and activities of all SI charge cards. Exercises broad delegated administrative and program authority for ensuring travel and charge card services policies and procedures address internal controls that serve to achieve compliance with policies and procedures, minimize risks for fraud and/or misuse of funds, without compromising SI programs and operations effectiveness and efficiency.

Served as the Travel Manager, lead a Travel Operations team of twelve for the National Institute of Standards and Technology (NIST) in the implementation/administration of the automated travel system, ETS2. Monitored the integrity of travel program requirements. Providing guidance to all NIST POCs on and troubleshooting problems. Reviewed, edited, and revised procedures, methods and practices related to travel program requirements. Main liaison with a widely-dispersed customer/support base, to include Department of Commerce (DoC), Government Travel Card Administrators, Government Travel Card (GTC) contract, and various civilian sector organizations (up to 6,000 employees). Managed the entire NIST travel program providing customer service/assistance to travelers, approving officials, certifying officers, and budget personnel. Implemented and managed the day-to-day activities, ensuring system requirements and activities necessary to achieve the objective were identified, met and resolved, including all technical administrative and/or operational problems and conflicts. Developed, managed and reported on travel data captured costs for all travel the Electronic Travel System 2 (ETS2) on a monthly, quarterly, and /or annual basis. Developed, implemented, and maintains the Travel Policy Compliance Program to ensure travel claims do not exceed reasonable or actual expenses as well as, minimize inaccurate, unauthorizes, inflated, or duplicate travel claims. Responsible for the establishment of the Financial Improvement and Audit Readiness (FIAR) for the NIST community. Ensured that all areas of responsibility within the travel arena were compliant with DoC Comptroller guidelines.

Served as the Approving/Authorizing Official (AO) at the operational level with the authority for the timely approval of the expenditure of funds to support temporary duty travel for the mission. Accessed travel action data associated with assigned travelers. Approved travel reimbursements necessary to accomplish the mission of the Government. Conducted pre-approval and post-trip reviews of travel actions for compliance with Federal Travel Regulations and CFPB travel policies and procedures. Identified actions or records requiring further review, clarification, or documentation. Researched issues and coordinates and corresponds with travelers to obtain missing documentation, gather additional information to support entries, and elevated issues as appropriate to management. Reviewed and approved eligible expenses or disapproved expenses outside the initial approved trip. Digitally signed travel authorizations and vouchers. Reviewed exceptions to policy, submits requests for travel policy exceptions to the Office of the Chief Financial Officer (OCFO) for review and approval or disapproval, and provides input or rationale into travel system if approved.

Served as the Director of Travel, lead a Travel Help Desk Team of four and a Travel Administrator Team of fifty for the Washington Headquarters Services (WHS), and the Offices of the Secretary of Defense (OSD) in the administration of the automated travel system. Monitored the integrity of travel program requirements. Providing guidance to all WHS and OSD POCs on and troubleshooting problems. Reviewed, edited, and revised procedures, methods and practices related to travel program requirements. Main liaison with a widely dispersed customer/support base, to include Department of Defense (DoD) Defense Travel Management Office (DTMO), Defense Finance and Accounting Service (DFAS) Government Travel Card Administrators, Government Travel Card (GTC) contract, and various civilian sector organizations (up to 8,000 employees). Oversaw the entire WHS and OSD travel program providing customer service/assistance to travelers, approving officials, certifying officers, and budget personnel. Implemented and managed the day-to-day activities, ensuring system requirements and activities necessary to achieve the objective were identified, met and resolved, including all technical administrative and/or operational problems and conflicts. Developed, managed and reported on travel data captured costs for all travel the Defense Travel System (DTS) on a monthly, quarterly, and /or annual basis.

Responsible for researching and investigating new and improved business and management practices for application to DoD travel programs or processes. Analyzed management information requirements to develop program or administrative reporting systems including the systems evaluation methodology, provided guidance to staff and recommending and/or taking action to resolve problems. Analyzed data and preparing information for submission through the chain of command for decisions. Formulated, provided information and metrics related to Defense Travel System (DTS) functional requirements. Carried out special projects based on instructions received from the Director, Customer Support Division Chief, or the Customer Service Branch Chief, for investigation through contact with customers or through review of reports and data. Analyzed operational challenges and makes recommendations for changes and improvements. Recommended appropriate action to improve procedures, provide better communication and coordination, and reduce program costs; reviewing administrative audit and investigative reports to determine appropriate changes or corrective action required; analyzed, and evaluated proposed changes in mission and operating procedures.