Gregory Halbach Email & Phone Number

Performed Desktop Support resolving a wide array of technical issues at various Life Bridge medical facilities. Including general computer slowness, installing company-approved software, resolving driver issues, peripheral device installations, and resolving sound issues. Also provided remote support through RDP when possible.

Field Technician overseeing first response technical support in schools; responding to tickets from teachers and helping users troubleshoot troublesome desktops, laptops, projectors, printers, and other office equipment. Also worked at Daly's main office in Clarksburg production imaging desktops, laptops using PXE boot, joining them to the school domain.

3 hour course where students learn the importance of the decisions they make before getting on the road and when on the road. Also includes defining safe driving habits.

Assisting in applying proper chemicals to the lawn for maintaining health. Talking to customers about what exactly is being applied and what is needed for continued lawn growth and maintenance.While studying for A+ certification, successfully troubleshot network (ie. "internet is down"), and hardware (ie. providing clean install, replacing broken.

This role primarily included answering the phone, handling customer information, and recording it in a database program for agents. This role also included light IT support work including setting up network resources (ie. network share folders, printers) creating a backup system and troubleshooting for up to five agents computers.