Gregory Harmon Email & Phone Number

Spokane, WA, US

Boston, MA, US

-Proactively identify and coach to opportunities with direct reports by reviewing performance metrics-Ensure that file quality for the team met both state and company requirements-Encouraged critical thinking in direct reports for ways to continuously improve their work and department process by reviewing claims and discussing escalation outcomes-Managed.

Boston, MA, US

-Analyze claims to determine risk of litigation/exposure of insured to lawsuit-Utilize investigative skills to determine fault, analyze accident/damage photos-Member of Continuous Improvement committee -Mentor in Pathways to Attorney Repped claims-Litigation claim experience for WA, CA, OR-Uninsured Motorist claim experience for WA, CA, OR

Boston, MA, US

-Led department Liability Round-Table meetings to ensure claims are evaluated accurately-Technically sophisticated in Microsoft Excel and Power BI.-Handle complex coverage claims that requires expert knowledge in policy language and interpretation.-Utilize technical knowledge to help train peers that are new or struggling with stats

Boston, MA, US

-Participated in the Best Practices Committee for a better customer service experience-Handled Total loss claims for more than 10 States. -Utilize technical knowledge to help train peers that are new or struggling with stats-Coordinated with other departments and organizations on the handling of total loss vehicles

Boston, MA, US

-Utilize technical knowledge to help train peers that are new or struggling with stats-Applied multi-tasking skills to meet time sensitive goals with claims handling-Coverage and Liability evaluation of claims-Review of damage estimates to determine risk of vehicle being total loss

Boston, MA, US

-Facilitated training in claims new claims system for department-Provided excellent customer service as first contact with claims process-Utilized time management skills to adhere to strict schedule-Applied multi-tasking skills to meet time sensitive goals-Attained de-escalation skills for when handling difficult customers on the phone-Trained and.

Washington, DC, US

-Performed duties to include troop management, individualized coaching, and leadership-Analyzed information and trends within unit readiness to identify key deficiencies-Accurately documented number/type of rounds expended during field training-Ability to rapidly respond to continually changing situations-Trained and managed over 60 Marines, divided into 6.

Bachelor'S Degree, Accounting And Business/Management

Sergeant'S Course, Organizational Leadership

Master Of Business Leadership - Mbl