Gregory Hayes, Cwp, Cs Email & Phone Number

Naperville, Il, Us

Naperville, Il

Promoted to the role of GM for displaying the highest level of service and dedication to the winery by leveraging in-depth wine and winery knowledge, playing an integral role in boosting tasting room traffic, club membership enrollment, and wine sales by promoting and improving consumer direct sales and business-to-business relationshipsDuring year one (2018) in the role as GM achieved the the following results:> 2018 was the largest single sales year since opening 14 years ago> Wine Club Membership net growth in 2018 was 26.1%> 2 Bottle Wine Club Membership net growth in 2018 was 69.25%2019 Results > Sales up 22.48% over to 2018 > Wine Club Membership has increased 22.0%> 2 Bottle Wine Club Membership has increased 50.0%Guest and Customer Relations:> Build and maintain guest relations which involve delivery of excellent customer experience, management of club membership, and product sales> Create strong guest relationships and community partnerships> Develop and coordinate guest education programs and various special eventsFinancial and Inventory Management:> Expertly lead all financial functions including daily reporting of sales, merchant services, cost/profit analysis and sales tax> Perform inventory administration involving placement weekly wine orders and execution of a newly developed inventory process, and consumption reporting for the locationHuman Resources Administration:> Fulfill human resources duties encompassing hiring and training, arranging staff schedules, and processing of payroll

Roselle, Il

Guest and Customer Relations> Conceptualized and implemented an educational programming offer, gearing toward wine club members, winery sponsored partners/corporate clients > Promoted guest experiences from daily tasting, VIP wine and cheese paring, and exclusive Founders Room experience to barrel tasting events, winemaker’s roundtable and the annual winemaker’s boot camp> Coordinated winery and the wine production facility tours during public and private tours as well as for special winery guestsBusiness Operations and Organizational Leadership> Developed in-house educational and sales training programs for employees> Performed inventory controls, wine orders, and sales reporting to the senior management and tasting room manager > Facilitated wine education specific to the founder’s room reserve wines and concierge level of serviceSales and Marketing> Formulated effective strategies to promote wine club membership and drive consumer direct sales, thus attaining the top rank in wine club membership enrollments in the last five years> Brought significant sales growth by 15% to 20% against the previous year's sales

Guest and Customer Relations> Displayed skills in providing exceptional guest experience which involved delivering glass and bottle service> Initiated the development of the educational programming, geared to wine club members consisting of private guided wine tasting, annual wine and chocolate pairing, and other wine and food pairing classesEvents Planning and Logistics> Led the logistics and hosting of the company’s biggest annual off-site event, an outdoor concert in the park event with 75 to 100 wine club members attendees> Oversaw wine and food delivery to the venue which involved set-up before, tear-down following the event, and serving the club members in attendance

Western Springs

Guest and Customer Relations> Served as a sole floor sommelier during nightly dinner service, in charge of collaborating with the Serving Team in fulfilling guests’ expectations with wine and food pairings, wine recommendations, and service > Closely interfaced with the chef, general manager, distributors, and guest wineries in developing menus for special winemaker dinners hosted at the restaurant> Held responsibility in developing and hosting the special weekly wine tasting for guestsOperations Management | Cross-functional Collaboration > Acted as a sole wine buyer for the retail function within the restaurant, accountable for establishing relationships with distributor and sales reps to build and develop the retail wine list/portfolio, negotiate pricing, and conducting retail space merchandising> Efficiently fulfilled various tasks including purchasing and inventory controls, pricing and promotion planning, while reporting directly to the general managers and owners

Glen Ellyn, Il

Curriculum Development> Prepared all supporting material necessary for the Wine Studies Program> Conceptualized and implemented a wine studies curriculum for an adult continuing education program

Wheaton, Il

Customer Relations > Conducted client needs-based assessment and profiling, while providing recommendations and developing plans consisting best solutions and options to fulfill their needs> Delivered excellent customer service, thus gaining distinction as the best-in-class for listening to customers as well as delivering practices to drive sales revenue optimization, customer retention and loyalty, and expenses reductionSales and Revenue Optimization> Developed a sales-focused environment to generate revenue results as well as to minimize expenses and fee reversals evident in the branch's financial growth> Displayed skills in establishing a proactive results-driven sales and service environment which brought-forth optimum financial results> Made major contributions in attaining consistent branch revenue growth and expense control during fiscal year (FY) 2008 and (FY) 2009, improving the branch's organizational ranking from bottom 3% at the end of (FY) 2007 to top 28% and as one of the 80 most profitable branches within the network at the end of (FY) 2009> Served as the driving force in achieving significant growth and profitability through cross-functional collaboration with internal banking groups New Business Development| Brand Awareness> Rendered effective guidance and coaching to staff which involved creating individual goals and team visions, as well as establishing measurement tools to identify success and accountability > Steered efforts in creating strong community partnerships, thereby enhancing branch’s presence within the local market and increasing overall customer satisfaction> Provided keen oversight and coaching to the Sales Team in performing financial services including consumer deposits, lending, and referral generations to partners, which led to 69% increase in key performance indicator (KPI) ranking in two fiscal years

Operated within the financial services/human performance workforce; working collaboratively with both the engagement and client teams in developing the best solutions giving the client a competitive edge within the markets. Project roles and accountabilities varied and were dependent upon the project and specific client needsManaged the PMO (Project Management Office) function for two separate multi-phase client projects: Accountable for managing all financial, contractual aspects ensured 100% on time delivery of the work product while maintaining the project with budgetDesigned and developed a financial tracking and a web-based executive program/project status reporting tool and template for use on small to midsize projects. Resulted in consist financial tracking and status reporting, reducing PMO start up and non-billable hours impact (25% – 40%) depending on client engagement Designed, developed, and managed a small engagement team responsible for delivering a change and journey management methodologies and operating models. In additional, delivered a change management communication and culture plan for a top 5 nationally recognized insurance organization

Graduate, Accelerated Wine And Beverage Program

Bachelor Of Science, Major: Public Relations Minor: Marketing

Activities and Societies: Delta Chi

Transferred To The University Wisconsin-Whitewater

Transferred to the University of Wisconsin Whitewater sophomore year

General