Gregory Hibbs Email & Phone Number

New York, New York, Us

Primary on-site technician for the Premier Client Service Center group. Assisted high-level staff with expedited IT support. Duties included end-user support, desktop/laptop builds, telecom configuration, physical equipment installation, AD management and other BAU activities. Additionally, assisted staff with navigation of the IT support system to expedite requests for assistance.Served as a level 3 systems administrator for the STI Wintel Low Latency Platform (LLP) team in support of a 24/7 global environment with 400+ managed systems. Performed various AD user management tasks, DNS record modification, software deployment, troubleshooting, and BAU activities across multiple domains. Assisted with primary/secondary on-call coverage rotation.Utilized IBM BigFix platform for patch management, software deployment and server inventory tasks. Led efforts to deploy multiple security software packages such as CrowdStrike and DTEX.Coordinated efforts for the gradual decommissioning of the building’s data center as the on-site contact.Fulfilled the role of tech room manager for the building’s data center, handling aspects of installation, troubleshooting, decommissioning, inventory, media management and disposal of various server, storage, telecom and network equipment.Supported building facilities staff with various aspects of data center PSU installation and UPS maintenance, along with generator and fuel tank monitoring.Assisted vendors and Citi security in support of building internet carrier infrastructure, CCTV, video recording and access control systems.

Charleston, Sc, Us

Performed technical planning, system integration, verification and validation, risk, supportability, and effectiveness analysis as related to the SolarWinds Orion platform. Products supported include Network Performance Monitor, Server and Application Monitor, Database Performance Analyzer, IP Address Manager, and Network Configuration Manager.Configured SolarWinds Orion alerts, created and maintained documentation, created and scheduled automated reporting, and customized web consoles and overall design of how the platform is used with the organization to monitor ~11,000 elements.Assisted staff with troubleshooting issues within the SolarWinds environment and worked with vendors until resolution. Performed duties such as, system evaluation, system analysis, architecture, and infrastructure assessment.Organized and led project to consolidate and streamline two separate SolarWinds platforms into a single, unified environment to allow complete end-to-end visibility for IT management and staff.Provided expertise to leverage MIBs, OIDs, and WMI performance counters to diagnose and troubleshoot network and server problems.Updated SLA reporting and analysis procedures to correctly utilize Solarwinds reporting.Performed backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media and sent off site for long-term storage as necessary. Experienced with configuration and use of DellEMC Avamar and Data Domain products.Completed configuration and roll out of a new DellEMC NetWorker backup environment. Led successful hardware migration effort for Veritas NetBackup environment.Repaired and recovered from hardware or software failures. Coordinated and communicated with impacted teammates to facilitate timely resolution.Lead technician for creation of department procedure documentation with an emphasis on new hire training, organizational memory, and business continuity.

Solely responsible for all local aspects of IT technical support and maintenance for a 508-seat call center, supporting over 650 total workstations.Provided local desktop support for end-users with computer and telecom issues; acting as a knowledge resource for both hardware and software problems.Worked in coordination with corporate LAN/WAN, Telecom, and Desktop Support teams to resolve problems and implement call center upgrades.Assisted center management with projects designed to increase operational efficiency and improve overall center performance.

Served as lead analyst in an effort to improve customer satisfaction for a major regional telephone service provider.Led project to develop a reporting platform tracking customer satisfaction performance. Created training and presentation materials for project implementation, handled initial roll-out and maintenance and identified areas for follow-up training.