Deployment and migration support for Thomson Reuters application suite (Eikon, Eikon for Office, Datastream...) to major clients: Deutsche Bank , Goldman Sachs , JPmorgan Chase , Société Générale, HSBC, LBBW...Application debugging: Realtime/historical feed related performance issue (Process Monitor, Performance Monitor) Application memory dump investigation (MS Windbg,) Internet/Intranet browsing investigations (Telerik Fiddler, Chrome dev tool) MS Excel model investigation (vba) Defect investigation, reporting (JIRA) and bug fix certification.Automated log analysis tool with Python.Escalation point for business-critical cases raised by our clients.Technical documentation for helpdesk/ level2/ Client’s IT administrators.

Deployment and migration support for Thomson Reuters application suite (Eikon, Eikon for Office, Datastream...) to major clients: Deutsche Bank , Goldman Sachs , JPmorgan Chase , Société Générale, HSBC, LBBW...Application debugging: Realtime/historical feed related performance issue (Process Monitor, Performance Monitor) Application memory dump investigation (MS Windbg,) Internet/Intranet browsing investigations (Telerik Fiddler, Chrome dev tool) MS Excel model investigation (vba) Defect investigation, reporting (JIRA) and bug fix certification.Automated log analysis tool with Python.Escalation point for business-critical cases raised by our clients.Technical documentation for helpdesk/ level2/ Client’s IT administrators.

Technical account manager (FICC/CAFI)Responsible for handling all business users’ requests regarding new software deployments. Handled escalations of unresolved trouble tickets.Level 3 support• Packaged applications for Windows XP Workstations and Citrix servers using Wise Package Studio.• Applications rollout on workstations using Microsoft SMS.• File and print server administration.• Citrix Metaframe XP, CPS4 users and applications management.• Provided worldwide support for all SGCIB applications hosted on Citrix servers.• Created technical documentations on installation and troubleshooting procedures for SGCIB applications.Environnement : Windows XP/2003, Citrix, Oracle, Sybase, MS SQL

Trading floor support.• Provided support for MS Excel and MS Access financial models using both “in-house” and vendors supplied add-ins: Bloomberg, Reuters etc.• Deployed applications on JPMorgan Foreign Exchange production servers (Solaris 2.5 , NT 4.0) • Troubleshooted laptops installation and configuration for Global Markets executives. • Provided support for users accessing applications through VPN connections.• Certified JPMorgan applications on Citrix Metaframe 1.8 servers.Environnement : Windows 2K/NT4, Citrix, Novell NDS, Sybase

Systems administrator* Participated in the design and implementation of a network of 12 Novell 4.x servers and 270 NT 4.0 workstations.* Created and deployed an NT4.0 workstation Master.* Novell 3.x users, groups, printers administration (Novell bindery)Environnement : Novell 3.x,4x , Windows NT4.0/Windows 95

Internet Support Technician* Phone support for AT&T Worldnet Internet service.* Netscape Navigator and Internet Explorer on Windows 3.x/Windows 95.

PC Technician* Responsible for Microsoft’s HCT (Hardware Certification Tests) of CUBE workstations running Windows 95, NT 3.51 Windows NT 4.0.* Created technical documents describing all compatibility problems between ISA and PCI adapters on CUBE computers.