Gregory Howard Email & Phone Number

Forest Hill, Md, Us

Baltimore, Md, Us

*Work directly with President on roadmap and campus initiatives/issues*Manage a hybrid team of directors for Network/Telecom, Systems, Security, and Helpdesk divisions- Management/creation of performance reviews and recruitment of staff-Ownership for Budget & Planning preparation/Forecasts/ and Audit for all divisions-Oversee all campus wide infrastructure projects-Optimize/right-size all divisions to enable stellar service to stakeholders and stabilizing FTE reqs.-Collaborate with campus community in support of division(s) needs or issues-Interact frequently with vendors managing implementations, contracts, and pricing

Baltimore, Md, Us

*Oversee a high-output culture that continues to produce exceptional results- Work directly with Vice President to ensure road map objectives are attained- Team with leadership in preparation for RFP's- Project management for several campus-wide 1M+ initiatives- Collaborate openly with diverse staff and departments ensuring road map objective are attained- Prepare annual 5-year forecasted budget and oversee department expenditures-Upon arrival, resized entire infrastructure (derived from utilization audits) focusing on cloud products. In turn, reducing forecasted budgets (FTE/hardware requirements)-Monitor performance of team, data center, VOIP, copper/fiber infrastructure, 41 IDF closets / 36 buildings- Interact frequently with vendors managing implementations, contracts, and pricing- Management/creation of performance reviews and recruitment of staff

Hanover, Maryland, Us

* Support 300 offices totaling 100,000 employees- Tier 3 support resolving all issues escalated from tier-2 and helpdesk staff- Well-versed at handling an extremely versatile/heavy workload (tickets, projects, build-outs, etc)- Point-person for SmartNet audits (Skilled at auditing/ creating budget models)- Built out Cisco 3502/3602 AP’s utilizing Cisco WCS / NCS (site surveys)- Cisco ASA administration- Manage internal DNS (MS) and external DNS (Infoblox)- F5 load-balance (reals, VIPs, Certs, etc.)- Troubleshoot network/client issues with Netscout/Infinistream, PRTG, Splunk, Wireshark

White Marsh, Md, Us

* Expert level auditing skill-set * Self-initiated project of analyzing network extensively noting areas requiring security, devices historically lapsing SmartNet coverage, revised Cisco configs and updated documentation - Responsible for maintaining and troubleshooting LAN/WAN environments- Configured/modified Cisco router/switch configs in a large enterprise environment- Interacted with off-site support teams at remote offices in support of local IT needs- Assigned subnets/IP’s for network/systems engineering departments- Performed routine audits via SNMP traps and syslog- Utilized vendor tools for troubleshooting network outages/spikes (PTRG, Scrutinizer, WireShark, AceLive)- Maintained an up-to-date and major player in relocating DR center from VA to PA- Load-balanced network hosts via BIG-IP (F5) and Cisco CSS

* Team received company’s “Innovation Award” for Microsoft Exchange* Remote Support for Ad.com U.S./Japan, Adtech, AOL(Dulles), Bebo, Quigo and 3rd Screen Media* Managed help desk team (Baltimore/Boston) activities for responsiveness and accuracy - Provided support for 1000+ users with extremely high user satisfaction- Provided in-house training to users on corporate applications in-person and via MS Live Meeting sessions- Created policies/procedures to ensure we were consistently driving down costs- Administration of Microsoft Exhange- Evaluated, recommended software/hardware purchases- Interacted with vendors regarding troubleshooting, licensing and upgrades- Audit Tape Backups for Sarbanes-Oxley SOX Compliance)- Asset Tracking: desktops, laptops, servers, etc.- Desktop and server security via WSUS, Antivirus for both US/Europe offices- Setup and maintain Polycom HD video conferencing equipment- Administered global company meetings via Polycom’s/Web-Ex (from 10-500+ participants)- POC for all MS SharePoint and MS Project servers

New York, Ny, Us

* Only employee to receive 3 recognition awards (peer voted) for work beyond the call of duty* Primary POC for Help Desk/ Network for headquarters and seven outreach offices* Incorporated single click VNC for accessing firewalled computer in offsite offices - Managed helpdesk team providing support for US ARMY (APGEA) for 100+ users- Provided live training sessions on hardware/software for all contract employees- Local and remote support of all HP desktops at corporate and national outreach offices- Maintained HP server environment and Cisco network infrastructure- Hands-on maintenance of all production color printers/plotters- Provided Active Directory permissions, group-policy and user share management- Performed backups/restorations via Exabyte tape library / VERITAS Backup Exec- Assisted with design, implementation and DR recovery plan- Consultant to U.S. Army for development, roll out and training for proprietary software application- Approved and evaluated all IT purchases; maintained software licensing- Utilized finance skills to create automated budget model for client

Us

* Designed an automated rate model for field sales, which resulted in 70% increased productivity. Taking a process that before coming aboard took an hour down to five minutes. From this effort my department was able to handle the shocking 250% increase in productivity without requiring additional FTE’s. This allowed us to provide a much quicker response time to our customers- Managed 8 staff members in two separate departments (underwriting and renewals)- Provided guidance in creation of RFP’s, Fee Schedules and analyses for clients- Implemented guidelines, policies, procedures and conducted staff training and coaching- Approved all staff projects- Administered revised rate plans based on historical utilization and cost data analyses- Responsible for providing quarterly reports for new/recurring customers- Audited database extracts from AS400 for accuracy of client initial setup- Performed analyses of competitors product lines in varied markets and competitive pricing- Evaluated the impact of new technologies on current systems and procedures

* Personal efforts allowed the organization to remain open 6 months longer than anticipated* Efficiently managed WorldCom account (largest payable $29M annually)* Noted necessity and developed a automated national tax model* One of four people tasked provide valuation analysis of company status during bankruptcy* Led monthly true-up calls with vendors corporate attorneys in attempts to claim receivables- Responsible for ensuring quarterly cost saving benchmarks were not only attained but exceeded- Audited, disputed and quantified monthly reserved liability- Produced and forecasted the Expense and Reserved Liability report via PeopleSoft- Daily audits of 4 staff analyst’s workflow for clarity and accuracy- Involved with executives on all vendor contract negotiations- Audited vendors for abuse and strict adherence to our corporate contract terms- Provided mentoring to staff via training on accounting systems and proper department workflow- Executed audits for electronic billings via personal database and scripts- Developed and maintained the “Network Cost Department’s” webpage

Toronto, On, Ca

* Developed a high-quality quantitative survey model for the American Red Cross* Using auditing skills to produce a very large cash-flow reimbursement for Miami Children’s Hospital- Sole support for senior manager on all financial and strategic client engagements- Compiled local financial performance analyses from hospital data for regional partners- Constructed databases (SQL/Access), projections/survey models from demographics/financials- Generated and analyzed HCIA data reflecting hospital financial performance- Designed quality demographic GIS maps (MapInfo, ArcView) for national KPMG partners- Point-person for all data-mining projects (database, Lexis-Nexis)

* Developed a web-based expense report reimbursement system* Received 3 promotions during tenure- Direct support for Senior VP of corporate operations, accounting and purchasing- Provided Regional VP with board meeting projects and financial status reports- Prepared extremely confidential EOM projections for presentation to the board - Developed cost-effective policies and procedures- Performed comparative analyses vendor pricing to result in immediate cost savings- Tracked employee expense habits for compliance and abuse in confidence from management- Generated managerial expense/revenue level reports via corporate accounting G/L (VAX)- Traveled nationally to train staff on corporate accounting policies and procedures