Gregory Hubbard Email & Phone Number

Alpharetta, GA (remote)

• In this role, I was responsible for leading high-profile projects, including the 4DX Wonder Project and New Hotel Openings initiative. My duties involved orchestrating IT construction across North America and managing.
• Spearheaded a Hybrid (Agile) Contracted Project for a major hotel management company, significantly expanding HP's hospitality sector presence.
• Supervised Field Engineering Managers across South and East Coast regions, enhancing operational efficiency.
• Orchestrated the successful opening of 66 hotels across multiple countries, substantially increasing HP's market share in the hospitality industry.

Houston, Texas, United States

• As the Engineering Program Manager, I oversaw HP's UEFI Diagnostics programs globally. My responsibilities included establishing roadmaps for various diagnostic tools and training programs. I coordinated.
• Managed comprehensive UEFI Diagnostics programs, significantly improving diagnostic capabilities and reducing downtime for HP Field Technicians and factories worldwide.
• Led customer services reporting for all NPI Teams, enhancing cross-departmental collaboration and decision-making at the executive level.
• Successfully transitioned Customer Services Reporting responsibility, ensuring continuity of critical business processes.

Houston, Texas, United States

• In this position, I oversaw the Worldwide Print Solutions Business for HP Inc's Customer Service Organizations. My role involved developing global service strategies, managing solutions throughout their lifecycle, and.
• Streamlined the product lifecycle management process through end-to-end Solutions Product Management.
• Facilitated the smooth integration of Samsung CPSMs into HP processes during a major corporate acquisition.
• Significantly improved knowledge sharing and collaboration across the organization by supporting 88+ Solution SharePoint Sites for global service operations.

Houston, Texas, United States

• As the Worldwide Corporate Product Service Manager, I functioned as the Strategic NPI Program Manager for Print & Computing Products. My responsibilities included developing global service policies, managing the.
• Spearheaded the integration of Samsung's 300+ Print Solutions into HP, dramatically expanding the company's solution portfolio.
• Led NPI Service Tools as SME in the CS NPI PMO, improving efficiency and quality of new product introductions.
• Accelerated HP's product innovation cycle by consistently introducing at least one new product project per month, meeting all time, schedule, and budget goals.

Houston, Texas, United States

• In this role, I managed major disruptive NPI Technology and Process Projects for HP Customer Service. My duties included developing strategies to optimize product support lifecycle, overseeing Customer Services.
• Led the Solutions PM role during PrinterOn acquisition by HP, ensuring seamless integration of new technologies into HP's service portfolio.
• Directed multiple major disruptive NPI Technology and Process Projects, driving significant improvements in service delivery and customer satisfaction.
• Fostered a cohesive international strategy for support lifecycle management by leading a global team of Regional Managers across Americas, EMEA, and APJ.

Houston, Texas, United States

• In this role, I had global responsibility for the entire lifecycle of Mobile Workstation, Notebook, and Tablet platforms in the Commercial Mobile IT space. My duties encompassed supply chain management, documentation.
• Co-developed and co-wrote HP's Design for X (DFx) Program, enhancing product design efficiency.
• Authored and developed a US Patent for PC Security, awarded patents in the USA and European Union in 2011.
• Managed HP Customer Services Reporting for All New Product Introduction Teams up to Executive Management level.

Houston, Texas, United States

• As the Original Product Service Manager for Consumer North America, I managed the entire Consumer Notebook Services Business. My role involved collaborating with other Product Service Managers, negotiating contracts.
• Negotiated and signed the LEXMARK Printer Service contract, expanding service capabilities.
• Founded the Original COMPAQ Softpaq Library Distribution Center, improving software distribution.
• Drove the COMPAQ Consumer business from a grassroots startup to a established organization.

Houston, Texas, United States

• During my tenure at Compaq, I held various engineering positions, leveraging my broad hardware knowledge. My responsibilities ranged from establishing emergency response teams to supporting high-profile clients.
• Established the Emergency Server Team for Compaq, enhancing rapid response capabilities for critical server issues.
• Interviewed over 1500 people for open positions at the Compaq Call Center, contributing to team growth and success.
• Served as the Engineering Teardown Lead for New Product Development, bridging engineering and services management.

Stafford, Texas, United States

• As the Regional Lead for the Southwestern US, I was responsible for a wide range of technical tasks, including server setup, programming, networking, and hardware repairs. I also provided support to local employees and.
• Conducted circuit board level repair, demonstrating advanced technical skills.
• Trained and mentored other technicians in-house and remotely, improving team capabilities.
• Achieved certification on over 50 different companies' products, showcasing versatility and expertise.

Houston, Texas, United States

• In this role, I performed comprehensive IT services including server builds, network installations, and programming for various professional offices. I also conducted field repairs on printers and other electronic.
• Successfully installed servers supporting major hospitals in Houston and Shreveport, Louisiana.
• Demonstrated versatility by handling diverse tasks from software programming to hardware repairs.
• Provided critical IT support to healthcare and legal professionals, enhancing their operational efficiency.

Biloxi, MS

• As a supervisor in the Air Force, I oversaw a team of four while conducting complex repairs and programming for air traffic control simulators. My responsibilities included maintaining and upgrading sophisticated.
• Drew new schematics for consistently failing black box equipment, enabling internal repairs and saving the USAF over $30,000 monthly.
• Achieved Level 5 competency and earned a line number for Staff Sergeant during this assignment.
• Maintained and repaired advanced simulation systems, ensuring continuous operation for pilot training.