15 + years of fixed operations experience at the dealership level, Specialize in implementing procedures & policies that drive revenue growth. Expertise in training and working closely with service center management and employees to ensure the highest level of customer satisfaction. Extensive knowledge of the latest technology offered in the industry, successfully implemented at multiple dealerships, resulting in increased efficiency and profitability. My goal is to leverage my knowledge and experience to contribute to the development of more secure, efficient, and resilient automotive systems, and to help bridge the gap between the fascinating fields of automotive service/repair and Cyber Security.