Gregory J. Arnold's Location
Greater Chicago Area, United States, United States
Gregory J. Arnold's Contact Details
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About Gregory J. Arnold
High-energy executive with a 24-year results-charged career in healthcare and talent management. Advanced understanding of customer needs with diligent attention to detail. Leader of dynamic organizations doing business in domestic and international markets. Senior advisor with experience centralizing operations, implementing technology, and managing contract negotiations. Strategic HR and talent management leader who drives organizational effectiveness around cultural transformation, resources and employee development, while leading innovated programs to enhance corporate culture and employee performance. Proven track record of successful hands-on leadership with the ability to direct multiple engagements including hospital and physician operations. An executive with extensive experience leading people, building teams, and improving healthcare.Specialties: Hospital and Physician Revenue Cycle / Hospital Operations / HR Talent ManagementRelationship Building / Customer Service / Leading Teams
Gregory J. Arnold Work Experience Details
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Senior Vice President Revenue CycleEndeavor Health Oct 2022 - PresentEvanston, Il, UsThe strategic and operational leader for a $+5B net patient revenue to include hospital services and employed physician groups at Endeavor Health. Developed and implemented strategies, processes and technology to managed and continuously improve the revenue cycle in a fast-paced, evolving healthcare market. Significant business knowledge and acumen to streamline and centralize operations across the NorthShore, Edward-Elmhurst, Northwest Community and Swedish Health network while working to successfully deploy a single instance of Epic across all sites of service. Work cohesively with Medical Group operational leadership, as well as leaders across managed care, finance, hospital operations and information technology to create and implement revenue cycle best practices to optimize performance across the revenue cycle continuum. -
System Vice President Revenue Cycle & Payer StrategyEdward-Elmhurst Health Mar 2020 - PresentWarrenville, Illinois, UsResponsible for performance, strategy, and alignment of revenue cycle and managed care operations within the health system. Development of contractual relationships with responsibilities for negotiations and agreement monitoring. Direct, develop, and support process re-design of a high functioning and patient-centric hospital/physician revenue cycle by leading a cross-departmental organizational structure. Revenue cycle functions include Patient Access (admitting, registration, pre-services and case clearance), Health Information Management (medical records and coding) and Patient Financial Services (billing, follow up, credits, collections, cash management, and customer service). Provides leadership and works closely with clinical documentation improvement, revenue integrity, reimbursement, clinical operations, and senior staff to ensure the best possible compliance, collections and customer service performance for all aspects of accounts billed by the system. -
Senior Vice President & General ManagerChange Healthcare Jan 2019 - Mar 2020Nashville, Tennessee, UsOversaw the strategic, operational and commercial leadership of Change Healthcare’s comprehensive revenue cycle outsourcing solution for provider groups including hospital-affiliated physicians as well as enterprise and academic system-affiliated physician groups. Responsible for the overall business leadership of a diverse team including identifying synergies with other lines of business within Change Healthcare to drive organizational efficiencies. Champion for the development of innovated solutions including process automation and the use of data and artificial intelligence to deliver leading services and solutions in this market. Managed the strategic vendor relationships including off-shore resources. Oversaw talent plans and strategies to attract, motivate and retain a diverse, qualified and engaged team to fulfill current and future business needs. -
Chief Operating OfficerXtend Healthcare, Llc Jan 2017 - Jan 2019Hendersonville, Tennessee, UsProvide leadership, management and vision necessary to ensure Xtend has the proper operational controls, administrative and reporting procedures in place to effectively grow the organization. Highly skilled in communication, mentoring and integrating diverse teams around a common vision to ensure financial strength and operating efficiency. Collaborate with management to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the rapid growth objectives of Xtend. Expanded operational delivery to include an off-shore model for physician and low balance services. Responsible for over $2B in account receivables for various healthcare systems across the United States. Leadership in the delivery of services within our regional centers employing over 1,000 associates onshore and 300 offshore to support each of our 50+ customers engagements. -
Vice PresidentXtend Healthcare, Llc Mar 2013 - Jan 2017Hendersonville, Tennessee, UsDirect and lead customer projects for both Xtend’s and the customer’s strategic and planned business initiatives. Focus on hospital transformational and financial turnarounds including system conversions, cash acceleration and staff development. Responsible for building executive relationships with our customers by implementing a consultative approach in enhancing their revenue cycle operations through establishment of specific performance measure, workflow and analytical reporting. Assist sales organization as a subject matter expert in hospital operations, revenue cycle services outsourcing strategy, talent acquisition and reengineering initiatives. Trusted advisor to revenue cycle leadership on process improvement, operations of denials management, collection of accounts, billing and cash services.
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Vice President, HealthcareGenpact 2012 - 2013New York, Ny, UsOperational responsibility for the start-up of a global revenue cycle management division within the United States. Participated in the strategic planning of future revenue cycle services including hospital business office outsourcing and coding services. Lead focus groups on the challenges and risk of entering into the revenue cycle market in the face of cultural and economic barriers as well as internal constraints. Provide business development support and analysis to initiate growth, improve customer satisfaction, and boost return on investment. Facilitate and nurture effective dialogue and cooperation between global operations and customer engagements. -
Regional Vice President - Healthcare ServicesDell Services (Formerly Perot Systems) Jun 2009 - May 2012Round Rock, Texas, UsDirect responsibility for the growth and profitability of the organization's services operations in the eastern region. Responsible for a $45M revenue cycle business with $+3B in accounts receivable for over 25 hospital customers. Lead multiple hospital revenue cycle operations in the area of patient access, health information management, case management, and patient financial services. Overall profit and loss (P&L) responsibility which included management of operational strategies for hospitals, development of staff, contract delivery of service level agreements, and customer satisfaction. Responsible for practice management and strategic business development for the assigned region. Built a top performing healthcare team of +400 employees in both domestic and international geographies with a shared commitment to quality centered around customer and patient satisfaction. -
Client Executive/Revenue Cycle Leader- Hospital OperationsDell Services (Formerly Perot Systems) Jun 2004 - Jun 2009Round Rock, Texas, UsExecutive of the customer relationship ensuring successful management of a hospital's revenue cycle operations to include financial counseling, patient access services, denials management, cash applications, billing/collections of patient accounts, and system analytics. Lead team of 80 employees in the delivery of all initiatives within the customer engagement, provided support to enhance our relationship with the hospital while assisting in change management and process improvement activities. Exceeded customer delivery expectations on a $+200M net revenue goal including outperforming managed financials performance of a $4M business based upon business objectives and service level agreements. Coordinated tasks and resources to ensure that customer needs, patient satisfaction and contract requirements are satisfied. Utilized Dell’s suite of offerings to formulate customer solutions that link multiple Dell business capabilities to a customer’s strategic direction.
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Regional Director - Commercial OperationsHealthsouth Jul 1997 - Jun 2002UsResponsible for establishing commercial and managed care contracts for their acute rehabilitation hospitals. Developed financial and market analysis to determine the feasibility of negotiating these contracts. Provided leadership and training to medical staff and hospital personnel to better understand the contractual provisions of each agreement. Presented business plans, contract analysis and operational reports to corporate and hospital executive management. -
Director - Payor StrategiesHealthsouth Jan 1998 - Jan 2002UsManaged HealthSouth account receivables for 24 states consisting of over 600 facilities, including surgery, diagnostic, in-patient, and physical therapy centers. Obtained high-level claims, operations, and data management contacts within the insurance organizations. Utilized progressive claims and billing experience to focus on analyzing complex payor issues and regional contract projects. Lead focus groups and standardized methods of enforcement of managed care agreements.
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Business Office SpecialistHealthsouth Jan 1997 - Jan 1998UsResponsible for the education and training of newly acquired facilities on HealthSouth policies and procedures. Managed business office operations while facility was in transition and worked to install trust and confidence with newly acquired employees. Advised managers on policies for employee relation issues and effectively execute conflict resolution. Assess skill set of employees in relation to job and evaluate performance.
Gregory J. Arnold Skills
Process Improvement
Leadership
Healthcare
Change Management
Revenue Cycle
Analysis
Strategic Planning
Business Development
Hospitals
Management
Operations Management
People Oriented
Crm
Training
People Skills
Healthcare Information Technology
Revenue Cycle Management
Consolidation Of Business Offices
Gregory J. Arnold Education Details
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Saint Louis UniversityHealth Infomation Management / Healthcare Administration -
Troy UniversityEmphasis In Healthcare Administration
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Christian Brothers College High SchoolHigh School
Frequently Asked Questions about Gregory J. Arnold
What company does Gregory J. Arnold work for?
Gregory J. Arnold works for Endeavor Health
What is Gregory J. Arnold's role at the current company?
Gregory J. Arnold's current role is Executive Healthcare Leader.
What is Gregory J. Arnold's email address?
Gregory J. Arnold's email address is gr****@****lth.org
What is Gregory J. Arnold's direct phone number?
Gregory J. Arnold's direct phone number is +1.800.882*****
What schools did Gregory J. Arnold attend?
Gregory J. Arnold attended Saint Louis University, Troy University, Christian Brothers College High School.
What skills is Gregory J. Arnold known for?
Gregory J. Arnold has skills like Process Improvement, Leadership, Healthcare, Change Management, Revenue Cycle, Analysis, Strategic Planning, Business Development, Hospitals, Management, Operations Management, People Oriented.
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