Gregory J. D. Smith Email & Phone Number

Tucson, Arizona Area

San Francisco Bay Area

• Trained medical and financial professionals on and off-site.• Designed, edited and implemented instructor led and eLearning course content utilizing adult learning techniques for a culturally diverse client base.• Assessed client needs for training and provided post training workflow analysis to address gaps.• Created Train-the-Trainer programs and instructed in-house and contract trainers.• Updated course content based on user metrics and trainer feedback.• Constructed customized individual training sessions to accommodate unique requirements. • Assisted departments with performance/training issues.• Facilitated organizational implementation and conversion from GE Centricity/IDX systems to go live with EPIC/APeX medical systems.• Promoted an enthusiastic and interactive approach to learning and departmental support.

• Instructed students on scientific writing styles specific to psychology and research methods.• Designed courses for students to gain admission into the competitive psychology department with a 96% rate of success.• Facilitated successful transition of adult transfer students from smaller universities to the University of Washington’s resources for over 40,000 students.• Forged connections between students and key psychology professors, internships, and community involvement.

• Structured consulting services for long-term care facilities, such as Senior Healthcare Services (approximately 120 facilities).• Trained medical, financial, and administrative professionals on clinical and financial software.• Provided systematic assessments of healthcare software utilization and integration workflow.• Diplomatic liaison for facilities and corporate headquarters.

• Trained medical and financial professionals on and off campus utilizing adult learning techniques. • Designed interactive courseware and training environments that fostered a confident rich atmosphere for adult learning. • Created Train-the-Trainer programs and instructed in-house and contract trainers.• Collaborated closely with Support Department to troubleshoot support call to positive resolution.• Managed small staff of trainers and promoted continuous career development.• Diplomatic liaison to convey clients’ needs to software engineers.• Provided product demonstrations to perspective clients for Sales Department.

Human Resources Administrative Assistant/Technical Support Specialist• Administrative hub for VP of HR, Directors of HR, Benefits, Recruiting, Employee Health.• Reviewed and updated personnel files and compliance systems.• Created and led consortium wide committee to convert all forms to electronic media.Microsoft Certified Software Trainer• Utilized adult learning techniques to train clinical and financial staff on Microsoft Office • Lead trainer for train-the-trainer program. Network Resource Representative• Identified training needs and resolved user problems.• Established consortium wide network help desk with Information Services

• Coordinated care with physicians for palliative care of clients in Hospice, motor vehicle accidents, clinicians, and post plastic surgery care.• Provided deep tissue, Swedish based massage for stress reduction, sports massage, work related injuries, trauma integration, and chronic pain management.• Certified Cranio-Sacral Therapist.

• Managed office staff for all aspects of insurance billing, insurance verification, contracts with attorneys, patient check-in, coding, data entry, and medical record control.• Worked offsite at our client’s radiology and outpatient surgery clinic.• Communicated between MBS corporate offices and clients diplomatically to identify and resolve concerns, ensure efficiency, and a positive, diverse work environment.

Ba, Psychology

Activities and Societies: Psi Chi, Dean's List, TRIG Instructor, Internship: Motivational Interviewing TechniqueTransfer Returning.

Psychology

Activities and Societies: Psi Chi, Dean's List, AIDS Interfaith Network Buddy Volunteer

Education record