Conducts research of financial information and executes data entry. Extracts and enters appropriate data into credit management information system in a timely manner with precision and accuracy.Performs order fulfillment. Receives orders, evaluates information, tracks progression, and employs follow ups with customers upon completion.Follows FCRA guidelines to protect client’s secure personal financial records throughout verification process.Interfaces with clients to resolve customer service issues. Investigates, analyzes, coordinates and tracks complex customer issues, and manages technical problems.Performs economic and credit industry analysis. Utilizes tools to analyze, query and manipulate data to provide guidance to clients for potential credit score improvement.Utilizes all available resources such as existing registries, third party sources and/or public information to verify judgment & lien records.Served as team lead, creating reports to track effectiveness and development of team members to increase productivity and efficiency.

Served as a liaison for visitors by greeting, processing, and directing customers within the prison while effectively communicating and ensuring a positive museum experience.Led hour-long private tour, discussing history and architecture of building in an engaging and interactive manner.Conducted Hands-on History activities, guiding visitors through interactive experiences.Provide observation, evaluation, and instruction to assist fellow tour guides in editing and improving tour content.Mentored new guides to help them exhibit best practices and determine factual accuracy.Staffed locations around the penitentiary to ensure a safe and educational environment for visitors.

Implemented keyword mining and potential analysis for extensive marketing research.Copy-edited direct advertisements for client businesses before publication.Created custom SEM/SEO advertising campaigns based on various industry and regional factors.Managed hundreds of customer accounts, editing and optimizing campaigns for improved results.Contacted clients and addressed specific requests or issues to ensure customer satisfaction.Worked closely with office administrators, performing various tasks and providing clerical assistance.Administrative support such as filing, copying, faxing, typing, and other office work as needed.