- Creating a new not-for-profit organization to assist public entities in discovering, selecting, acquiring, and implementing technology solutions to improve performance and outcomes.

- Led Maryland's 4th largest state agency with more than 6000 employees and budget of $3.7 billion. - Improved service delivery and operations with modern technology and data sharing as Secretary's day-to-day liaison to the Maryland Total Human-services Integrated Network (MD THINK) initiative, creating a multi-agency AWS shared human services data platform and all new program applications.- Oversaw major administrative operations to ensure delivery of service, including budget, technology, procurement, real estate, communications, and audit response.- Defended the department's procurements before the Maryland Board of Public Works, securing approval for millions of dollars in contract awards essential to all DHS programs and operations.- Testified before Maryland General Assembly in multiple budget and legislative hearings.- Presented at conferences and public forums on various topics, including MD THINK, data governance, and interagency coordination.- Oversaw directors of 24 local departments of social services.- Secretary's primary liaison to multiple state sister agencies and external partners for critical issues.Major Accomlishments:-- Replaced all major DHS IT systems - including child welfare, public benefits, and child support - in all 24 counties with new AWS cloud-based applications on MD THINK in only five years.-- Transformed DHS operations in response to unprecedented challenges of COVID-19 pandemic.-- Established and chaired the multi-departmental MD THINK Data Council.-- Co-authored MD THINK Advanced Planning Documents that secured more than $400 million in federal funding.

(In July 2017, the Maryland Department of Human Resources became the Department of Human Services)

Supervised department's modal administrations - Child Support, Family Investment, and Social Services - to deliver critical services to Maryland's most vulnerable populations.

- Managed multiple major client accounts, coordinating team activities and client interactions.- Developed government relations strategy to help clients realize their goals with the U.S. Congress and federal departments and agencies.- Crafted legislation and advocacy materials, including white papers, correspondence, briefing materials, leave behinds, and related communications materials.

- Managed day-to-day operations of state's leading social services agency - with $1.7 billion budget and more than 7000 employees - to execute direction and vision of Secretary and Governor.- Oversaw development, implementation, and execution of key programs and policy initiatives.- Supervised department's modal administrations - Family Investment, Social Services, Child Support Enforcement, and Community Services - to ensure effective and efficient services for clients.

- Developed, analyzed, and advised on policy matters in areas of human services, juvenile justice, public safety, health care, disabilities, education, and environment.- Served as primary liaison to sate agencies including Department of Human Resources, Department of Juvenile Services, and Governor's Office for Children.- Assisted departments on development and presentation of annual budgets.- Drafted legislation, executive orders, legislative testimony, talking points, executive briefing memos, correspondence, and press releases.

- Prepared and presented zoning cases to ensure approval for XM Satellite Radio's repeater sites in Richmond-Norfolk, and Washington-Baltimore markets.

- Managed teams of more than fifty attorneys on complex litigation matters.- Instructed other attorneys on issues of telecommunications technology, industry, policy, and regulation.- Researched issues regarding common carrier, wireless, broadband, cable regulation, and antitrust.