Gregory Joachim Email & Phone Number

•Utilized insurance payer platforms to gather patient claim information.•Uploaded acquired claim data to Google Spreadsheets for efficient organization and analysis.•Consistently entered 200 patient claims each day to meet the established quota.

•Led initial outreach for a new medical product rollout, collaborating with cross-functional teams to onboard 50+ clients within the first quarter, driving a 20% increase in product adoption.•Engaged 300+ new Parachute users through live chat, email, and phone, achieving a 95% satisfaction rate by delivering personalized support, leading onboarding, and ensuring seamless platform adoption.•Created and configured 100+ customer accounts, integrating medical equipment suppliers and reducing onboarding time by 25% for new clients.•Identified and aligned Parachute’s platform with user and customer workflows, enhancing integration and boosting user satisfaction by 20%.•Developed and optimized scalable processes that supported a 50% increase in platform users, ensuring efficiency and consistency during periods of rapid growth.•Maintained seamless platform operations by promptly addressing and resolving technical issues, reducing patient access delays by 30%, and contributing to a 99.9% platform uptime.

United States

•Managed 500+ new clients annually representing $600k in revenue, taking them from the intake process to align on mutual success plans each month, partnering with multiple stakeholders to maximize patient outcomes. •Implemented a solution targeting bottlenecks in provider scheduling process, reducing average patient wait times 20% and increasing caseload by an additional 100 patients/month. •Main POC for 150+ provider and patient interactions/week, resolving provider-related issues via chat, phone, and email to achieve a 4.8/5 customer feedback rating.•Handled patient health information with strict adherence to HIPAA guidelines, ensuring 100% compliance and safeguarding data confidentiality.•Verified patient and claim information with 98% accuracy, reducing claim rejections by 25% and enhancing claim processing efficiency.

Woodbridge, New Jersey, United States

•Provided excellent customer service and communicated sales information effectively.•Managed inventory by attaching sensors and price tags to clothing items.•Maintained stock levels to ensure availability.

Elizabeth, New Jersey, United States

•Exceeded customer expectations through exceptional assistance and support.•Increased store account openings by engaging customers proactively.•Handled cash and credit transactions proficiently for seamless operations.

Bachelor'S Degree, Sociology

Technology Sales