Gregory Joachim Email & Phone Number

• Utilized insurance payer platforms to gather patient claim information.
• Uploaded acquired claim data to Google Spreadsheets for efficient organization and analysis.
• Consistently entered 200 patient claims each day to meet the established quota.

• Led initial outreach for a new medical product rollout, collaborating with cross-functional teams to onboard 50+ clients within the first quarter, driving a 20% increase in product adoption.
• Engaged 300+ new Parachute users through live chat, email, and phone, achieving a 95% satisfaction rate by delivering personalized support, leading onboarding, and ensuring seamless platform adoption.
• Created and configured 100+ customer accounts, integrating medical equipment suppliers and reducing onboarding time by 25% for new clients.
• Identified and aligned Parachute’s platform with user and customer workflows, enhancing integration and boosting user satisfaction by 20%.
• Developed and optimized scalable processes that supported a 50% increase in platform users, ensuring efficiency and consistency during periods of rapid growth.
• Maintained seamless platform operations by promptly addressing and resolving technical issues, reducing patient access delays by 30%, and contributing to a 99.9% platform uptime.

United States

• Managed 500+ new clients annually representing $600k in revenue, taking them from the intake process to align on mutual success plans each month, partnering with multiple stakeholders to maximize patient outcomes.
• Implemented a solution targeting bottlenecks in provider scheduling process, reducing average patient wait times 20% and increasing caseload by an additional 100 patients/month.
• Main POC for 150+ provider and patient interactions/week, resolving provider-related issues via chat, phone, and email to achieve a 4.8/5 customer feedback rating.
• Handled patient health information with strict adherence to HIPAA guidelines, ensuring 100% compliance and safeguarding data confidentiality.
• Verified patient and claim information with 98% accuracy, reducing claim rejections by 25% and enhancing claim processing efficiency.

Woodbridge, New Jersey, United States

• Provided excellent customer service and communicated sales information effectively.
• Managed inventory by attaching sensors and price tags to clothing items.
• Maintained stock levels to ensure availability.

Elizabeth, New Jersey, United States

• Exceeded customer expectations through exceptional assistance and support.
• Increased store account openings by engaging customers proactively.
• Handled cash and credit transactions proficiently for seamless operations.

Bachelor'S Degree, Sociology

Technology Sales