Provide a full-range of client services regarding benefits available under the various programs administered by the RRB.Handle calls from the Nationwide Toll-Free Service which may originate from any area within the network or from another network.Conduct interviews to obtain information about an individual applicant's eligibility and entitlement to benefits under the retirement, survivor, disability, sickness and unemployment programs.Develop evidence necessary under appropriate program regulations. Examine evidence and evaluate its validity and acceptability.Adjudicate claims for benefits and make entitlement decisions. Compute and award payment of benefits.Conduct investigations, including sensitive and difficult interviews, to obtain additional information requested by RRB headquarters or an RRB district office. Answer questions and provide guidance on other programs such as Medicare, taxation of benefits, Social Security entitlement and impact on RRB benefits, etc.Maintain contacts with other Federal, state and local governmental agencies, private agencies and organizations, officials and employees of carriers and labor organizations, etc., to assist clients in obtaining all services appropriate to their individual circumstance.Code and release claims for unemployment and sickness insurance. Conduct unemployment interviews and make job referrals.Perform some out-of-office work in the local area; substitute, when required, for higher graded employees in out-of-area travel.

Providing a quality citizenship, character, and leadership development program, while fostering partnerships with communities and educational institutions. The U.S. Army Junior Reserve Officers' Training Corps (JROTC) began with the passage of the National Defense Act of 1916, where high schools were authorized the loan of federal military equipment and the assignment of active duty military personnel as instructors. In 1964, the Vitalization Act opened JROTC up to other services and replaced most active duty instructors with retirees who worked for and were cost shared by the schools.Title 10 of the U.S. Code declares that "the purpose of Junior Reserve Officers' Training Corps is to instill in students in United States secondary educational institutions the value of citizenship, service to the United States, personal responsibility, and a sense of accomplishment." The Program has changed greatly over the years and was once looked upon primarily as a source of enlisted recruits and officer candidates. It has now become a citizenship program devoted to the moral, physical and educational uplift of American youth. Although the program retained its military structure and the resultant ability to infuse in its student cadets a sense of discipline and order, it shed most of its early military content.The study of ethics, citizenship, communications, leadership, life skills and other subjects designed to prepare young men and woman to take their place in adult society, are the core of the program. More recently, an improved student centered curriculum focusing on character building and civic responsibility is being presented in every JROTC classroom. JROTC has expanded to 1645 schools today and to every state in the nation and overseas. Cadet enrollment has grown to 281,000 with 4,000 professional instructors in the classrooms. Comprised solely of active duty Army retirees, the JROTC instructors serve as mentors developing the outstanding young citizens of our country.

Playing golf and enjoying the time off.

U.S. Army, Fort Stewart,GA.Coordinating and reviewing all staff and management activities for the executive office as directed by senior leadership. Responsible for training/travel budgets, supply orders, suspense system, space planning, personnel management, record management and logistics support.• Assisting executive leadership as an advisor by providing support on time-sensitive reports, special operations, and projects ensuring that the executive office is operating efficiently.• Providing management solutions, recommendations, advice, and assistance to senior leadership on managing Soldiers and family members.• Planning events requiring coordination of schedules, participant invitations and registration, security clearance verifications, distributing pre and post presentations, documenting and distributing minutes, tracking and publishing action items, coordinating refreshments, and maintaining the resources.• Managing the disaster preparedness program to ensure security of equipment, evacuation of personnel, safety and well-being of service members and family members.

US AFRICA COMMAND J5 and J9 Directorate, Stuttgart, GermanyResponsible for joint planning, coordination, and integration of international partners in support of U.S. Government national policy objectives. Assisted in planning and coordinating security cooperation operations within the Multi-International Engagement Division. Served as a representative to promote partnership and collaboration with a wide range of non-government organizations and international organizations. • Established management and data transfer system to enhance operations for Foreign Liaison Officers in the Multi-National Cooperation Office.• Supervised eight Foreign Liaison Officers and coordinated activities for multinational military personnel from various countries.• operations cell; tracked equipment status, monitored test progression and solved problems; reported directly to Senior Director level executives• Managed equipment worth in excess of $1.8 million dollars as property manager for the Directorate.• Accounted for Regional military-to-military funds in excess of $1.6 million dollars to execute security cooperation events in Africa, Europe and U.S.

U.S. Army Special Operations Command, Fort Bragg, NCThe senior advisor to the Company Commander on all matters; planned, coordinated, supervised and reinforced Warrior Tasks and Battle Drills, Senior Enlisted Development, Physical Fitness Training; responsible for the Soldiers' health, welfare, morale, safety, mentoring and discipline; focal point of accountability and leader training.• Led teams to identify initial manpower requirements and operational roles to develop the correct organizational structure and baseline for the program leading to document approval.• Directed teams made up of members from different organizations and skill sets to identify current organization deficiencies.• Supervised program manager's Substance Abuse Program to ensure compliance with US Army regulations.• Worked as a team member on developing various operational requirement documents.

U.S. Army (Basic Combat Training), Fort Benning, GASupervised, trained, motivated and evaluated over 1000 entry level Soldiers for military service, while creating new innovative ways to effectively and efficiently over a 2-year period. • Restructured Army courses by updating training support packages and programs of instruction to meet current needs and strategies based on real world missions and current doctrine.• Implemented various never before used resources to allow all entry level Soldiers to learn all collective training requirements.• Developed safety policies resulting in no injuries during tenure; accountable for equipment and training aids in access of $2.6 million without loss or damage.