Collaborate with clients to identify unique needs and provide customized technology-driven solutions that enhance operational efficiency. Areas of expertise include: - Consult with clients on strategies to merge multiple instances of Salesforce - CRM design, architecture, and implementation - Business process audits and mapping - Data integration and migration - KPI creation, data visualization and dashboard creation - Scale organization through digital touch campaigns - Develop and implement automation and workflowsDelivered optimal outcomes through successful IT project implementation. Highlights: - Streamlined efficiencies and reduced customer risk by merging data from two companies into Totango, creating risk management and onboarding blocs, integrating Salesforce and other tools, and managing team training to achieve an earlier go-live date. - Conducted a Totango attribute audit to identify key data needs, streamline policies, and improve platform usability, resulting in better engagement and reduced churn. - Led business process discovery and workflow audit, developed a process map and software architecture for GOCanvas, designed custom data entry forms, and automated workflows for deployment.

I support our Academic Success Team in delivering outstanding customer service and working cross-functionally across FEV Tutor departments for better efficiency, systems, and processes.- Researched, designed, and implemented a new LMS for streamlined internal onboarding and professional development training- Technical Architect for integrating our new CRM, Totango, migrating our data into the platform and rolling out to the team in a manner that ensured buy-in and adoption.- Used expertise in other systems to re-architect Salesforce data successfully, pivoting quickly to create required reports and validating data. - Managed CSM workflow process and troubleshooting with a global support team.

Supported our partner schools to implement, launch, and manage each of our virtual tutoring programs.- Managed over 30 accounts for Midwest and Northeast region- Delivered professional development, both in person and remotely, to administrators and teachers- Collaborated with schools on new programming to drive student outcomes. Ex: Benchmark data targeted intervention, Credit Recovery Program, ELL coursework support

Worked with our customers through the entire customer journey. Started with sales, took the customer through implementation and training, and provided ongoing support. - Worked with clients through the customer journey including sale demos, implementation, training and ongoing support- Designed and led training for customers of over 10 products ranging from Emergency Response Systems and Video Management Software to Interactive Classroom Displays and AI Classroom Cameras- Collaborated with teachers during COVID to bring the classroom alive to remote students- Built cloud-based solutions using Airtable. This included building the automation of the support ticketing system, vendor ordering system, and CRM for sales

Taught Social Studies and Language Arts in a combined classroom setting for 9-12 grade students. - Created a rotating curriculum to fulfill credit requirements while adapting for multiple learning styles and IEPs. Ex: 4 quarter, rotating, curriculum for ELA; Speech and Debate, Journalism (Online Newspaper), Creative Writing course, and Contemporary Literature- Engaged students in the community with trips, college visits, guest speakers, and internships to prepare them for post-secondary life - Improved school culture at the alternative school with new programming, grading policy, and community outreach

Digital Media Sales and Promotions Consultant for Steamboat Digital and the Steamboat Today. - Ran a custom platform to promote deals in businesses in the community - Sold and supported business websites, SEO, and promotional contests- Managed all backend of software for Hot Steamboat Deals, email marketing, and promotions - Co-hosted TV show, Explore Steamboat Morning Show

- AP Social Studies Teacher- Varsity Basketball Coach

Member of the Board of Directors for the Nonprofit Partners in Routt County. I was on the community outreach committee.

- Special Education and Social Studies Teacher- Varsity Volleyball Coach and Student Government Sponsor- Technology Committee member in the NW Colorado region

I worked for Partners, but was based in Steamboat Springs Middle School as a one to one mentor with a case load of seven students. I was also in charge of after school programing, community events and other various activities for Partners.