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Gregory K. Email & Phone Number

Manager of Business Analytics and Reporting at American Equity
Location: Milwaukee, Wisconsin, United States 6 work roles 1 school
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Current company
Role
Manager of Business Analytics and Reporting
Location
Milwaukee, Wisconsin, United States
Company size

Who is Gregory K.? Overview

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Gregory K. is listed as Manager of Business Analytics and Reporting at American Equity, a company with 511 employees, based in Milwaukee, Wisconsin, United States. AeroLeads shows a matched LinkedIn profile for Gregory K..

Gregory K. previously worked as Manager Business Analytics and Reporting at American Equity and Business Analyst at American Equity. Gregory K. holds Bachelor Of Arts - Ba, Organizational Leadership from University Of Iowa.

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American Equity

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Profile bio

About Gregory K.

Currently manage a team of business intelligence analysts who build Tableau dashboards and analyze business data

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Gregory K.'s current company

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American Equity
American Equity
Manager of Business Analytics and Reporting
west des moines, iowa, united states
Employees
511
AeroLeads page
6 roles

Gregory K. work experience

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Manager Business Analytics And Reporting

Current

West Des Moines, Iowa, United States

I lead a team of business intelligence analysts who build Tableau dashboards using custom SQL and Snowflake connections. We analyze voice of the customer metrics, client demographics, business performance, employee metrics, etc.

Aug 2021 - Present

Business Analyst

West Des Moines, Iowa

Involved in the creation of our inbound call scorecard and Operations scorecard, first contact resolution, analyzing internal phone and processing data, ownership of CallMiner system and analytics, visual display boards, and supporting leaders with data and analysis.

Jan 2019 - Aug 2021

Contact Center Manager

West Des Moines, Iowa

I managed a 10 person team in the Annuity Service Department. My duties included resolving complex client requests, leading meetings, mentoring/coaching my team, and hiring new employees. My biggest strength was finding creative solutions to difficult problems. I enjoyed working on process improvement projects and helping people.

May 2016 - Jan 2019

Senior Service Specialist

West Des Moines, IA

I achieved 13 calls per hour and 100% phone quality scores consistently for 18 months. I helped mentor 30 new employees, worked additional projects, and helped increase efficiency by providing additional training in the department. I processed multiple items at 95% accuracy, and worked closely with senior management. I always provided customer service at.

Mar 2013 - May 2016

Agent Licensing Specialist Ii

West Des Moines, IA 50266

6 month temp position working with the AVIVA agent licensing team correcting information in their internal software. I played a role in ensuring the information was correct when it was transferred to their new software platform.

Mar 2012 - Aug 2012

Variable Annuity New Business Technician

Ing

Des Moines, Iowa Area

I processed 45-50 variable annuity applications daily at 98% quality. I applied cash to contracts and worked with agents to resolve NIGO issues. I also helped lead team meetings and volunteered on the activities committee.

Oct 2007 - Oct 2009
Team & coworkers

Colleagues at American Equity

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1 education record

Gregory K. education

FAQ

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What company does Gregory K. work for?

Gregory K. works for American Equity.

What is Gregory K.'s role at American Equity?

Gregory K. is listed as Manager of Business Analytics and Reporting at American Equity.

Where is Gregory K. based?

Gregory K. is based in Milwaukee, Wisconsin, United States while working with American Equity.

What companies has Gregory K. worked for?

Gregory K. has worked for American Equity, Aviva Usa, and Ing.

Who are Gregory K.'s colleagues at American Equity?

Gregory K.'s colleagues at American Equity include Terry Reimer, Christopher Klokowski, Mary Soliman, Joseph Simon, and Marissa Brookhart.

How can I contact Gregory K.?

You can use AeroLeads to view verified contact signals for Gregory K. at American Equity, including work email, phone, and LinkedIn data when available.

What schools did Gregory K. attend?

Gregory K. holds Bachelor Of Arts - Ba, Organizational Leadership from University Of Iowa.

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