Gregory K. Email & Phone Number

West Des Moines, Iowa, United States

I lead a team of business intelligence analysts who build Tableau dashboards using custom SQL and Snowflake connections. We analyze voice of the customer metrics, client demographics, business performance, employee metrics, etc.

West Des Moines, Iowa

Involved in the creation of our inbound call scorecard and Operations scorecard, first contact resolution, analyzing internal phone and processing data, ownership of CallMiner system and analytics, visual display boards, and supporting leaders with data and analysis.

West Des Moines, Iowa

I managed a 10 person team in the Annuity Service Department. My duties included resolving complex client requests, leading meetings, mentoring/coaching my team, and hiring new employees. My biggest strength was finding creative solutions to difficult problems. I enjoyed working on process improvement projects and helping people.

West Des Moines, IA

I achieved 13 calls per hour and 100% phone quality scores consistently for 18 months. I helped mentor 30 new employees, worked additional projects, and helped increase efficiency by providing additional training in the department. I processed multiple items at 95% accuracy, and worked closely with senior management. I always provided customer service at.

West Des Moines, IA 50266

6 month temp position working with the AVIVA agent licensing team correcting information in their internal software. I played a role in ensuring the information was correct when it was transferred to their new software platform.

Des Moines, Iowa Area

I processed 45-50 variable annuity applications daily at 98% quality. I applied cash to contracts and worked with agents to resolve NIGO issues. I also helped lead team meetings and volunteered on the activities committee.